Microphone is not working on my headset.

Yes, it's a TRRS jack and I've allowed the microphone to everything.

It works fine with my PlayStation controllers.

Hi, I’m Vinay. Thanks for reaching out.

I’m here to help you today.

1. Check Audio settings in Control Panel - Sound - Recording tab - right click on the window and make sure to check the box for Show Disabled Devices and Show Disconnected devices, If microphone appears, right click and select Enable and then Set as Default Device.

You can do it in Settings - System - Sound - Under Input, check if there is JBL Quantum 100 microphone. If not, it may not be detected by your computer.

2. Reinstall Audio Drivers by pressing win + X - Select Device Manager - expand Sound, video and game controllers - right click on your audio driver and select Uninstall driver then restart the computer to reinstall the drivers automatically.
3. Connect the headset to another device and test if it is working or not
4. Check privacy settings in Settings - Privacy - Microphone and check if microphone access is enabled for apps.
5. If none of these work then, use a USB-to-3.5mm adapter and check if it helps

I hope this resolves your issue! If you have any queries, please let me know.

If your computer has separate jacks for headphones and microphone, it’s a bit different. The JBL Quantum 100 uses a single 3.5mm TRRS jack, which combines both audio and mic functions. To make it work, you’ll need a TRRS to dual 3.5mm adapter (splitter). This adapter separates the audio and mic functions—just plug each end into the correct jack on your computer, and your microphone should be detected.

Hope this clears things up!

If the basic checks didn’t solve it, the issue might be driver-related or need some system setting adjustments. Try these steps:

1. Update Audio Drivers: Go to Device Manager > Sound, video, and game controllers, right-click your audio driver, and select Update driver. Updating drivers can help fix issues where the microphone isn’t recognized due to outdated software.
2. Check Input Devices in Sound Settings:

Even though you’ve already checked in the Control Panel, try going to Settings > System > Sound and look under Input. If your headset isn’t listed, try disconnecting and reconnecting it or restarting your PC to see if it helps detect the mic.

Just to confirm—does your computer have only one 3.5mm TRRS combo jack instead of separate jacks for headphones and microphone?

Since this is common on newer devices, let’s start with a couple of steps to see if we can get the microphone working:

1. Allow Microphone Access: Go to Settings > Privacy & Security > Microphone and make sure Allow apps to access your microphone is enabled. Sometimes Windows privacy settings block the mic, preventing it from being detected.
2. Test the Headset on Another Device: To check if the microphone itself is working, try connecting the headset to another device like a phone or another computer. This will help confirm whether the issue is with the headset or your computer.