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windows 11 reset stuck at downloading - 100%

Anonymous
2024-10-29T09:10:51+00:00

I am trying to reset my PC using the cloud as it is unable to restart every time I have to do a hard shutdown with the power button. But now the reset is stuck at downloading - 100% for about 3 hours. Please help. Should I power down my PC and start again?

Windows for home | Windows 11 | Recovery and backup

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  1. Estrella721 38,905 Reputation points Independent Advisor
    2024-10-29T09:53:25+00:00

    Hi, My name is Estrella, and I'm a Microsoft user like you. I'm sorry to hear you're experiencing this issue. I'll be more than happy to help.

    Three hours is too long for a PC reset, which normally takes 1-2 hours. In this case, remove all unnecessary devices connected to your computer. Then, press the power button for at least 10 seconds to perform a hard shutdown. Unplug from the power source and let it rest for 1 hour, then boot up normally. Does the issue persist?

    If yes, I would recommend that you perform a clean installation of your Windows OS. This will wipe your system and address advanced issues.

    If you have files to back up, please take a look at the link below.

    https://answers.microsoft.com/en-us/windows/for...

    Find an empty USB drive with at least 8 GB of space and a working computer, then follow the steps below:

    1. Click this link: https://www.microsoft.com/software-download/win...

    Steps here: https://www.elevenforum.com/t/create-windows-11...

    1. Run the tool, create a bootable USB drive or ISO file, and deselect the 'Use the recommended options for this PC' box to choose the correct language and edition.

    Once the process is done:

    1. Connect the installation media to your PC.
    2. Start your PC and press any key to continue. Click Next > Click Install Now.
    3. When the Windows Setup starts, follow the on-screen instructions.

    Note: If prompted for a product key, click 'I do not have a product key' and then click Next.

    Make sure you install the same edition of Windows 11 (Home or Pro) that you previously had installed to avoid activation issues.

    Please refer to this tutorial for a step-by-step guide:

    https://www.elevenforum.com/t/clean-install-win...

    Disclaimer: There are a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Let me know the result or if you need more help. Thank you.

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