HP laptop frequently freezes for a few seconds and then unfreezes

You are always welcome welcome and I hope it will be all good after doing the troubleshooting steps, I appreciate your time and patience.

Thanks very much, Bernard. I learned a lot from reading your post. I'm going to follow your instructions to the T and hopefully that will take care of the problem. I won't know for a bit whether your suggestions will solve the problem because it will take me some time to test them out. If they fix the problem, I'll come back to this page and mark that your suggestions have worked.

Hi, thank you for patiently waiting, upon analyzing and checking the event logs you have, there are multiple errors in Microsoft Wi-Fi Direct (NDIS), which is a Windows Driver framework that is associated with the Network drivers, which allows communication between hardware and connected devices, for us to fix the issue, kindly follow the steps below and I hope that works:

Method 1. Roll back the Network driver.

-Press the Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the LAN and Wi-Fi driver

-Right-click and click "Update Driver"

-Look for "Browse my computer for driver"

-Click "Let me pick drivers available drivers on my computer"

-Choose an old driver or other names of the driver then select it and hit next until it installs.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Note: If the issue persists, please download and install a LAN and Wi-Fi driver from your manufacturer's website and or update the BIOS with the help of the PC manufacturer.

Thanks very much, Bernard—I appreciate your help. Here is the link to my system logs: https://1drv.ms/f/c/1b69fc9d9f62d8cc/EszYYp-d_GkggBs9FAAAAAABTFf_pZtqIZb7T_W1G0XaZg?e=Q8jkIp I should add that before doing my original post yesterday, I did a UEFI extended hardware check and everything passed. I am able to use the affected laptop. The freezing causes some unwanted actions, though, such as deleting emails I didn't want to delete.

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard