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Windows 24H2 + WD SN580/SN770 = blue screens

Anonymous
2024-10-11T10:26:42+00:00

Check this thread Windows 24H2 + WD = blue screens
All users have WD NVME drives SN770 and SN580. Don't know what was changed, but 24H2 is unusable for many ppl including me. 23H2 runs great on my pc.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-11T11:01:11+00:00

    It seems as if the problem stemmed from a change related to HBM Policies, more specifically how the operating system designates how much HBM cache will the NVMe drive need. Windows 11 24H2, as compared to 23H2, allocates a maximum of 256MB of unified cache for DRAM-less NVMe drives, that are WD SN770 and SN580 respecively. While SN580 supports the allocation of 200MB of cache, SN770 does only 64MB. In either case, allocating more cache than is allowed by the manufacturer's firmware results in a stall and subsequent R/W failure (as uncovered by a WD customer, Snailium).

    The problem was thoroughly analysed and talked through in the aforementioned thread, unveiling a bandaid fix in a form of a registry tweak. The tweak in question was also tested on a variety of hardware configurations, and was proven successful at rectifying some of the issues WD customers were having. However, that doesn't necessarily mean that all issues were fixed by the said tweak, as some WD users expressed their dismay with the problem, despite having gone through all the tweaking work.

    Microsoft has to patch the HMB table in order to resolve improper allocation of the memory as cache.

    10+ people found this answer helpful.
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  2. Anonymous
    2024-10-11T11:31:29+00:00

    As mentioned here

    https://answers.microsoft.com/en-us/windows/forum/all/24h2-critical-process-has-died/d25ed0c8-56e3-42b9-ad40-93847cc59620

    we also have now 3 devices that are broken due to the 24H2 update in combination with SN770 WD Blacks.

    8 people found this answer helpful.
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  3. Anonymous
    2024-10-13T14:07:09+00:00

    took me 3 days and 2 fresh 24h2 installations to realize that. sn770 owner. well at least now i know i must stay on 23h2.

    3 people found this answer helpful.
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  4. Anonymous
    2024-10-23T07:10:15+00:00

    I had this same issue with the exact same SSD, this helped solve my issue

    Internal SSD Critical Firmware Update Available for Solving BSOD on Windows 11 24H2 Update | SanDisk

    https://support-en.sandisk.com/app/answers/detailweb/a_id/51469

    2 people found this answer helpful.
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  5. Anonymous
    2024-10-15T16:00:28+00:00

    Is there a fix yet? I have WD SN 580 NvMe 2tb SSD on a brand new Desktop and I can't get past the blue screen loop. Is there a fix or patch yet?

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