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Font Size Scaling Revert Upon Reboot Bug

Anonymous
2024-03-28T16:22:50+00:00

Dear Microsoft Support Team,

I have been a long-time user of Microsoft products, dating back to the MSDOS era, and have always appreciated the accessibility features provided, particularly the High Contrast mode that aids users with low vision. However, since Windows 7, I have observed a significant limitation in the customization of text sizes for various UI elements, which has persisted into Windows 10 and 11.

The specific issue I'm encountering involves the Font Size scaling feature in Windows 10 and 11. Despite numerous attempts at troubleshooting, including consulting support forums, the bug remains unresolved. Allow me to outline the steps to reproduce the bug consistently:

  1. Press the Windows key and type "Font Size" in the search bar.
  2. Navigate to "Display" on the left-hand side.
  3. Adjust the "Make text bigger" slider on the right side to scale the Text Size from 100% to 225%, and click "Apply."
  4. Upon rebooting the machine, the applied Font Size scaling is often reverted back to a smaller size, despite the UI displaying the correct scaling percentage.
  5. This issue is particularly noticeable in File Explorer's Details View, where the spacing between lines is compressed, and the text size appears smaller than intended.

The workaround I've found involves changing the scaling to a different value, applying it, and then reverting it back to the desired value after each reboot. However, this temporary solution is cumbersome and impacts the usability of my devices, especially my Windows 11 Surface tablet, which becomes unreadable without external assistance.

I believe this bug stems from the global scaling process not consistently applying the "Make text bigger" slider value upon reboot. As a user who heavily relies on Microsoft's accessibility features for both personal and business use, I urge your team to investigate and resolve this long-standing issue.

Your prompt attention to this matter would be greatly appreciated, as it directly impacts my productivity and user experience with Microsoft products.

Thank you for your assistance.

Sincerely,

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2024-10-09T19:53:40+00:00

    I have the same problem. Every time I reboot, I have to change the font size again, even though the slider says it's at the font size I last had it on.

    As described above, I'm forced to adjust the slider by a number or two to get the size change to apply again.

    As someone who is visually impaired, it's a real annoyance to redo this every time I reboot. But at least I'm tech-savvy enough to do it. However, my grandmother, who is also visually impaired, is not able to follow the directions I left her. So I have to remote connect to her computer every time she reboots to fix her font size so she can see the system text.

    This is an accessibility issue for tens of thousands of people who are visually impaired or elderly.

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  2. Anonymous
    2024-03-29T06:38:27+00:00

    Hello, Jeff Lee6.

    Welcome to Microsoft Community.

    Thank you for your feedback. I have submitted this issue for you through internal channels. In addition, you can also submit your problem through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, repro videos, etc.). 

    (Win + F is the shortcut key to open the Feedback Hub.)

    Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.

    I've tested it on my own computer and experienced the same issue as you described.

    I hope the developers will discover and address it soon.

    Best regards.

    Malygos - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2024-03-30T02:56:38+00:00

    Hello, Jeff Lee6.

    Thanks for your reply.

    I also submitted feedback through internal channels.

    I hope the developers deal with this issue soon.

    Best regards.

    Malygos - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2024-03-29T16:57:43+00:00

    Hello Malygos,

    Excellent to hear. Thanks for the quick response, for testing, and for submitting it to the developers. I'll gather up some good screenshots and any other details that might help illustrate this issue. It would be wonderful to have this feature working again.
    Regards,

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