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Random BSOD with Critical Kernel-Power Error 0x8000400000000002 EventID 41 Task 63

Anonymous
2024-10-30T17:54:04+00:00

Hi, I'm looking for help with a new PC build that’s experiencing random BSODs. All components are new, and you can find the full parts list here: https://ro.pcpartpicker.com/list/rq8T4M

Details:

  • I’ve reinstalled Windows 11 twice, and all drivers and BIOS are up to date.
  • The BSODs happen randomly with no specific pattern; sometimes it occurs right after logging into Windows, other times while watching YouTube or even when idle.
  • In Event Viewer, I consistently see a Critical Kernel-Power error with the following details:
    • EventID: 41
    • Keyword: 0x8000400000000002
    • Task: 63
    • Version: 10
  • I’ve run both "Windows Memory Diagnostic" and "sfc /scannow" tests, and neither found any issues.
  • The RAM is not overclocked (no XMP or EXPO profile activated).
  • Temperatures are normal.

Event Viewer - Critical Kernel-Power Error:

  • System
    • Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 10 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002
    • TimeCreated
    [ SystemTime] 2024-10-30T10:11:59.2703203Z EventRecordID 4636 Correlation
    • Execution
    [ ProcessID] 4
    [ ThreadID] 8 Channel System Computer DESKTOP-00ITFJA
    • Security
    [ UserID] S-1-5-18
  • EventData BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 16
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 1
    CsEntryScenarioInstanceId 2
    BugcheckInfoFromEFI false
    CheckpointStatus 0
    CsEntryScenarioInstanceIdV2 2
    LongPowerButtonPressDetected false
    LidReliability false
    InputSuppressionState 0
    PowerButtonSuppressionState 0
    LidState 3
    WHEABootErrorCount 0

https://drive.google.com/drive/folders/1e0unUWd7t4iRag_08bF8Pz1NuDfDseo3?usp=drive_link

Please I need your help!

Thank you in advance for your support!

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 889.6K Reputation points Independent Advisor
    2024-10-31T14:11:09+00:00

    Restart your PC a couple of times with Verifier running to see if that can cause a crash.

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  2. Anonymous
    2024-10-31T14:09:35+00:00

    I’ve started Driver Verifier as you suggested, but I haven’t had any crashes since then. Is there any other way I could trigger a crash to help identify the issue?

    Thank you again for your guidance!

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  3. DaveM121 889.6K Reputation points Independent Advisor
    2024-10-31T07:42:50+00:00

    Thank you for that information, your settings are correct, to try to force Windows to create minidump files and to show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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  4. Anonymous
    2024-10-30T22:10:22+00:00

    Hi, I am Dave, I will help you with this.

    Your data does not include any minidump files from the crashes.

    If there was no minidump files in the C;\Windows\Minidump folder, click your Start Button, then just type sysdm.cpl and press Enter.

    On the resulting utility, select the Advanced Tab.

    Click the Settings button in the 'Startup and Recovery' section.

    Please provide a screenshot of the next window.

    Hi Dave,

    Thank you for your response.

    I do not have a Minidump folder in C:\Windows\Minidump. However, I have attached a screenshot of the Startup and Recovery settings as you requested. You can find it here: https://drive.google.com/drive/folders/1e0unUWd7t4iRag_08bF8Pz1NuDfDseo3?usp=drive_link Please let me know if you need any more information.

    Thank you!

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  5. DaveM121 889.6K Reputation points Independent Advisor
    2024-10-30T18:30:21+00:00

    Hi, I am Dave, I will help you with this.

    Your data does not include any minidump files from the crashes.

    If there was no minidump files in the C;\Windows\Minidump folder, click your Start Button, then just type sysdm.cpl and press Enter.

    On the resulting utility, select the Advanced Tab.

    Click the Settings button in the 'Startup and Recovery' section.

    Please provide a screenshot of the next window.

    Was this answer helpful?

    0 comments