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Mouse randomly stops working until restart

Anonymous
2024-10-04T23:43:54+00:00

The bug seems to occur whenever my laptop goes to sleep overnight.

When the bug occurs, all mouses (including bluetooth ones) stop working until I reboots.

Things we tried:

  • All mouses I tried work perfectly fine on other PCs.
  • The touchpad works perfectly while this bug is active

OS: Windows 11

PC type: Asus laptop

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-05T03:31:28+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, there is nothing to worry I am here to help, are you using a USB-type mouse? or a Bluetooth Mouse? if you are using a USB type, have you tried to insert it into a different USB port just to check? in addition, since it is only happening to your external mouse, it is either the Bluetooth or the USB port that has the issue.

    While waiting for your response, can you please check the System logs on the PC so that we can further examine the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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  2. Anonymous
    2024-10-04T23:58:06+00:00

    Hello

    Lets try and reset it

    1. Open "Device Manager" and expand "Mice and other pointing devices"
    2. Right click on everything that has the word mouse in it and select "Uninstall device"
    3. Expand "Universal Serial Bus Controllers"
    4. Right click on both "USB Root Hub" and select "Uninstall device" for both of them
    5. Restart PC

    After Restart

    1. Open CMD as administrator and run these commands in this order
      1. sfc /scannow
      2. Dism.exe /Online /Cleanup-Image /RestoreHealth
      3. Dism.exe /online /Cleanup-Image /StartComponentCleanup.

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