Microsoft Store cannot be opened

I can not find out when I used the Microsoft Store well last time. But I do not use it often, so it may be a long time ago.

Using my phones hotspot did not change the result "Sorry about that".

Where is the windows store executable located?

When was the last time it worked properly? Can you try connecting to another network like your phone's mobile hotspot and see if the issue persists?

Hi Jon Dev,

thanks for your long answer.

About your points:

The AV I un-installed, but it did not solve the problem. A VPN I do not use.

Changing my region to USA did not solve the problem also. For now it is still set to USA

It is impossibe to sign in or out to the store, because it do not start

In my internet options only TLS 1.2 was set, I added 1.3, but it did not solve the problem

Proxy is OFF, I do not use it.

I set the preferred DNS to 1.1.1.1, but it did not solve the problem also

The network reset is done yet too, and it did not solve the problem also

Do the Microsoft Store need a special whitlisting in Windows Defender? Wherer is the Windows Store App located?

Maybe interesting is that microsoft store apps like Solitaire & Casual Games connect to the internet easy without problems.

Regards, Andreas

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please let me know if you have tried the methods below.

If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

Please try changing your Region to United States if it helps.

Please try signing out of your Microsoft Account from the Microsoft Store app then signing in again

**Press Start then search ""Internet Options"

Select the "Advanced" Tab

Scroll down the list until you see "Use SSL/TLS"

Unselect SSL 3.0 and TLS 1.0 and 1.1

Select TLS 1.2 and TLS 1.3 (if available)

Click Apply then OK

Restart your computer

**Turn off Proxy

Open Internet options > Connections > Lan settings

Turn off "Automatically detect settings"

Restart your computer

If it is already Turned off, please put a checkmark in "Automatically detect settings"

Restart your computer

**Change your network DNS

Open Control Panel

Select Network and Internet > Network and Sharing Center

Click Change adapter settings

a. To change the settings for an Ethernet connection, right-click the Ethernet interface and select Properties

b. To change the settings for a wireless connection, right-click the Wi-Fi interface and select Properties

Under Networking tab, double click TCP/IPv4

Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.

Replace those addresses with the IP address below

Preferred DNS server: 1.1.1.1

Click Ok

Restart your computer

**Reset Network Settings

Press Windows key+ I to open Settings

Select Network & Internet > Advanced network settings

Under the "More settings", click Network reset

Click Reset now then Yes

Restart your computer

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor