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My cursor can move, scroll but cannot click for trackpad, mouse and even the left alt+left shift+num lock keymouse

Anonymous
2024-10-02T15:31:40+00:00

I'm using a Lenovo thinkbook 15 intel laptop with windows 11
One day the cursor on my pc malfunctions.

I can move the cursor using the trackpad, mouse and the keymouse. I can even scroll in pages. But for some reason, every time I left click or right click on any windows it will unfocus that windows. For a while I can only use tab key from the keyboard to navigate.

I think my mouse is not the problem, because the trackpad also has the same issue. I suspect that there is an invisible windows blocking my entire screen (just a speculation).

I tried many methods, such as:
-Restart the pc (it works for first few clicks, then it stops working)

-Restart the windows explorer in the task manager (does not work)

-Update the mouse driver (it says I'm already using the newest driver so the problem is not fixed)

-Run "dism /online /cleanup-image /restorehealth" in command prompt with admin privilage (it solve the issue, but it somehow come back after a few hours)

I did a bit more digging online and found that by doing ctrl+alt+delete, it somehow solve the problem. But I'm worried that the problem will arise back again if I restart the pc or even just let my pc sleep for a while.

Please help me.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-10-04T06:54:55+00:00

    Thank you for your reply.

    The problem has been solved. Turns out my mouse is actually the one who's causing the issue. Apparently, it will send out continuous input even when the key is not pressed, therefore disrupt the normal clicking function, which also explain why I still can scroll (since you can hold down a key and scroll normally).

    I have switched to a new mouse and the problem no longer arises.

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  2. Anonymous
    2024-10-03T15:20:41+00:00

    Hello, WeebTuku

    Welcome to the Microsoft Community.

    Hello, thanks for chiming in with your issue, it sounds like you are experiencing an inability to click on the trackpad, mouse, or even left alt+left shift+num to lock the mouse button while using your Lenovo ThinkBook.

    Here are some steps you can try in order to troubleshoot this issue:

    1. Check background applications

    Sometimes background applications can interfere with mouse functions. Try closing unnecessary applications and see if that solves the problem.

    1. Update the touchpad driver

    Even if Windows indicates that the driver is up to date, a reinstallation may still work:

    Go to the Lenovo Support website and download the latest touchpad driver for your model.

    Uninstall the current driver in Device Manager (under “Mice and Other Pointer Devices”) and then install the downloaded driver.

    1. Check the touchpad settings

    Make sure the touchpad settings are configured correctly:

    Go to Settings > Devices > Touchpad and check the settings.

    Ensure that the touchpad is enabled and look for settings that may affect the click function.

    1. Disable Tablet Mode

    If your laptop has a tablet mode, make sure it is disabled:

    Check that Tablet Mode is on by swiping inward from the right edge of the screen to open the Action Center. If it is on, turn it off.

    1. Run the mouse troubleshooting tool

    Windows has a built-in troubleshooting tool that may help:

    Go to Settings > Update & Security > Troubleshooting > Other Troubleshooting > Hardware & Devices and run the troubleshooter.

    1. Check for Windows updates

    Make sure your Windows system is fully up to date:

    Go to Settings > Update & Security > Windows Update and check for updates.

    1. Perform a clean boot

    Clean Start can help identify if there are background programs causing problems:

    Press Windows + R, type msconfig, and press Enter.

    In the System Configuration window, go to the Services tab, check “Hide all Microsoft services”, and then click “Disable all”.

    Next, go to the Startup tab and click Open Task Manager. Disable all startup items.

    Restart your laptop and see if the problem persists.

    How to perform a clean boot in Windows - Microsoft Support

    Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.   

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track. 

    1. Check Accessibility Options

    Make sure that sticky keys or similar accessibility features are not interfering:

    Go to Settings > Accessibility > Keyboard and check the settings.

    1. Scan for malware

    Malware can cause unusual behavior. Perform a full scan with Windows Defender or another trusted antivirus program.

    You can try it out by referring to the steps above, and after that, give some feedback and I will further support you.

    Best regards

    Bobhe | Microsoft Community Support Specialist

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