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One screen out of two has a mouse calibration issue. Any idea why?

Anonymous
2024-10-14T02:28:11+00:00

The core of the issue is that one of my screens is completely fine, but the other is a couple of pixels off, meaning my mouse points and selects a few pixels to the left of where it is visibly positioned.

The setup:

  • Dock: Kensington SD4780P
  • Computer: HP EliteBook x360
  • OS: Windows 11 (NOTE: this issue only started after I upgraded to Win11 a few weeks back)
  • Displays:
    • 1: LG 27QN600-B (connected via DisplayPort) - this is the problematic monitor
      1. ASUS PA278QV (connected via HDMI) - this one is fine!

As mentioned, the ASUS monitor is 100% fine; the LG one was fine until I upgraded to Win11, but now it is off. It's usually fine, but when I'm working with detail, such as in PowerPoint, it is really annoying and problematic. Any suggested fixes? For what it's worth, I've so far only tried swapping the connection cable between my laptop and my dock, but no luck there.

Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-15T05:31:28+00:00

    Dear cjw_5110,

    Hello! Welcome to the Microsoft Community. I'm glad to be able to assist you. If I misunderstand your question, please let me know promptly.

    I understand that you are experiencing mouse calibration issues on a dual monitor setup. I understand the trouble this issue brings to you, and I will do my best to help you resolve it.

    This issue may be related to the settings, try the following steps to see if it helps you:

    1. Display scaling mismatch:

    Display scaling differences between monitors can cause cursor alignment issues.

    Right-click on the desktop and select Display settings. Make sure both monitors have the same scale and layout settings. If they are different, adjust the scaling to match.

    1. Resolution differences:

    Displays with different resolutions can misalign the cursor when switching between screens.

    In Display settings, set both monitors to the same resolution. If this is not possible due to hardware limitations, consider using Advanced display settings to fine-tune the resolution.

    1. Drivers:

    Outdated or incompatible drivers may interfere with display output.

    Go to the driver download website provided by your device manufacturer, find the display driver corresponding to your model and download and install it, and also see if they provide drivers for the docking station. If not, try visiting Kensington's support website to see if they provide drivers for your model. Download and install the latest driver for your docking station.

    1. System Restore:

    If this problem occurred after you updated, the last resort to solve this problem is to perform a system restore, but this may cause you to return to Windows 10.

    To perform a system restore, search for "recovery", select Start system restore, follow the instructions, select a restore point where the device is in a normal state, and perform a system restore.

    1. Test

    Test a single monitor: Connect each monitor to the laptop separately to determine whether the problem is specific to one monitor or a dual monitor setup.

    Swap the connection ports: Use different ports on the docking station or laptop to connect the monitors, as a faulty port may cause display problems.

    I hope the above information is helpful, if you have any questions, please feel free to let me know.

    Best Wishes

    Pyked | Microsoft Community Support Specialist

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