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HP Pavillion x360 touchpad and keyboard not working

Anonymous
2024-10-11T02:23:14+00:00

Yesterday, I was using my laptop when the touchpad started to sporadically stop working, until about half an hour later when it stopped working, with the keyboard going out very soon after. So far I tried updating drivers using the search automatically option and uninstalling the most recent .NET framework updates, to no avail. My laptop hasn't been able to install 23H2 and any plugged in ear/headphone hasn't played audio out the right side since a few months ago. I have had this laptop since 2020, when it was bought brand new. Synaptics also are the driver this uses.

For anyone asking, I can still use usb ports so I can use the laptop that way

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-10-11T02:43:15+00:00

    Also, the driver says it is failing to start in its event log, with the code 0xC00000E5

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  2. Anonymous
    2024-10-14T10:00:45+00:00

    Hi cheerfullz,

    Thank you for reaching out here in the Microsoft Community.

    In your description, your HP Pavillion x360 touchpad and keyboard are not working.

    I noticed that you tried the automatic search for updated drivers and tried uninstalling the latest .NET Framework update and even looked at the Event Viewer, thank you for your efforts in trying to resolve this issue, your efforts deserve to be recognized. I do understand the frustration of still having the problem after trying a lot of things.

    Your problem is most likely a hardware failure on your computer, but we can still make some attempts from the driver side.

    Since you have already tried the automatic search method, please refer to the steps below and try to manually select another driver.

    1 Search for and open Device Manager in the taskbar, find your touchpad and keyboard, right-click on them, select “Update Drivers”, and then select “Browse My Computer for Drivers”.

    2 On the “Select from list of computers” screen, click “Let me select from the list of available drivers on my computer” at the bottom.

    3 On the “Select a device driver to install for this hardware” screen, check to see if there is another driver you can choose from, if there is, please try to select another driver and install it to see if the problem is solved after installation.

    If the problem still exists, please download and install the corresponding keyboard and touchpad drivers via the links below.

    https://support.hp.com/us-en/drivers/hp-pavilion-14-dw0000-x360-convertible-laptop-pc-series/model/2100020323

    Please be careful to select your laptop model or serial number.

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    You also mentioned that the headphones are also not producing sound on one side, so you can also try downloading and installing the sound card driver.

    Check if it solves your problem after installing the driver downloaded from the HP website. If you are still having problems, please refer to the following link to enter safe mode

    Windows startup settings - Microsoft Support

    In Safe Mode, right-click on the Start button, select Device Manager, uninstall the drivers for the touchpad, keyboard and sound card, and then install the previously downloaded drivers to see if you have the same problem in this case.

    If none of the above options helped you, then it is most likely that your computer has a hardware failure and some of the devices are not loading any of the drivers correctly.

    Please contact HP support via the link below and let them check your hardware further.

    https://support.hp.com/us-en/contact

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Thank you for your understanding and support.

    Best regards,

    Zev - MSFT | Microsoft Community Support Specialist

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