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System crash, system restart and sometimes BSOD when playing games

Anonymous
2024-10-16T11:41:49+00:00

it's been 2 months from the first crash and i couldn't find any solution for it. i did every possible solutions but nothing worked for me. i reinstalled and updated Windows, updated the drivers, updated the BIOS, checked and tested the hardware, no overheated, no hardware issues, no overclock, no issue in the cables, i tested CPU and GPU limit for power and speed, reassembling the PC , installed a new fan, cleaning the PC time to time and applied new silicone thermal paste to CPU. i'm getting random errors but the most common error is: (Event Viewer)

System:
Dump file creation failed due to error during dump creation.

Source: volmgr

Event ID: 161

Level: Error

Application:

SCEP Certificate enrollment initialization for WORKGROUP\ARSAM$ via https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

GetCACaps: Not Found

{"Message":"The authority "amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net" does not exist."}

HTTP/1.1 404 Not Found

Date: Wed, 16 Oct 2024 10:16:22 GMT

Content-Length: 121

Content-Type: application/json; charset=utf-8

X-Content-Type-Options: nosniff

Strict-Transport-Security: max-age=31536000;includeSubDomains

x-ms-request-id: 0aedb1c2-a4e4-4166-89cc-5c64057be195

Method: GET(766ms)

Stage: GetCACaps

Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

PC Setup:

CPU: AMD Ryzen 5 3600

Motherboard: ASUS prime B350 M-E

GPU: AMD Radeon RX 5600 XT

Memory: 16 GB

Storage: PCIe gen 3x4 NVME m.2 SSD 1TB

PSU: 500W

Windows for home | Windows 11 | Performance and system failures

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  1. David-M 112K Reputation points Independent Advisor
    2024-10-16T17:45:27+00:00

    Driver Verifier usually doesn't take long to cause a crash.

    Yes. If any minidump is created by the crash caused by the Driver Verifier, it will be in the directory "C:\Windows\Minidump".

    Copy any minidump files you get to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

    Post the link to the ZIP file here so I can have a look.

    I await your reply. Click on the "Reply" button below my reply.

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  2. Anonymous
    2024-10-16T17:36:09+00:00

    since the system crashes are random i can't guarantee a quick reply. also the minidump files that is located in the C:\Windows\Minidump ? because the folder is empty right now and i assume it will generating file after i turn on Driver Verifier .

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  3. David-M 112K Reputation points Independent Advisor
    2024-10-16T16:52:22+00:00

    Sorry for the delay in reply. I've been offline.

    I haven't found any errors that seem to be directly related to the crashes you're experiencing.

    However, since there are entries stating that there was an error creating the dump files, I suggest you use the Driver Verifier utility. This utility is used to force the system to show the driver causing the problem.

    Before turning on Driver Verifier, I like to create a restore point just in case. I suggest doing the same.

    https://support.microsoft.com/windows/create-a-...

    Turn on Driver Verifier, let the system crash 3 times, then turn off Driver Verifier. Share the minidumps that the crashes created.

    (The same instructions that apply to Windows 10 apply to Windows 11.)

    (Pay attention to the blue screen that is displayed. Sometimes, it may contain useful information.)

    See the article below for instructions.

    https://answers.microsoft.com/en-us/windows/for...

    I await your reply. Click on the "Reply" button below my reply.

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  4. Anonymous
    2024-10-16T14:29:13+00:00

    Hi David, thanks for replying

    Event Viewer Logs.evtx

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  5. David-M 112K Reputation points Independent Advisor
    2024-10-16T12:13:11+00:00

    Hi. I'm David, and I'm happy to help you.

    Please do the following:

    Export and share the log for analysis:

    1. Press "Windows + X" and select "Event Viewer";
    2. Expand "Windows Logs" and select "System";
    3. In the "Actions" panel on the right, select "Filter Current Log";
    4. In "Event level", check the boxes "Critical", "Warning", and "Error" and click on "Ok";
    5. Again, in the "Actions" panel, select "Save Filtered Log File As" and save in an easily accessible place.

    Then, upload the file to the cloud (OneDrive), choose to share it, and get the link.

    Post the link to the file here so I can have a look.

    I await your reply. Click on the "Reply" button below my reply.

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