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How can I resolve the 2738 error because I can't install Epic Games launcher?

Anonymous
2024-11-23T17:51:09+00:00

Hello,

I'm having a problem when trying to install the Epic Games Launcher on my Windows 11 system (I have updated Windows to the latest version). The installation process is interrupted and I get the error: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738". I try to register the VBScript but says that the module failed to load

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2024-11-24T17:26:00+00:00

    If you are getting error while registering vbscript.dll then Go to Settings - Apps - Optional Features - Look for VBScript in the list of installed features.

    If it's not listed, click Add a feature, search for VBScript, and install it.

    Restart your computer and try installing the Epic Games Launcher again.

    Also try registering again in command prompt by running below command

    regsvr32 vbscript.dll

    If you are still getting an error then once navigate to C:\Windows\System32 or C:\Windows\SysWOW64 then check if vbscript.dll exists.

    If it not exists then Open command prompt as an administrator and run below command

    sfc /scannow

    Now, Run again regsvr32 vbscript.dll

    Please let me know how it goes !

    7 people found this answer helpful.
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Answer accepted by question author

  1. Ramesh 176.1K Reputation points Volunteer Moderator
    2024-11-24T17:14:35+00:00

    Hello,

    I'm having a problem when trying to install the Epic Games Launcher on my Windows 11 system (I have updated Windows to the latest version). The installation process is interrupted and I get the error: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738". I try to register the VBScript but says that the module failed to load

    This is a problem in some 24H2 systems. Please install VBScript using DISM.

    From admin Command Prompt, run:

    • DISM /Online /Add-Capability /CapabilityName:VBSCRIPT~~~~

    Restart Windows.

    7 people found this answer helpful.
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  1. Anonymous
    2024-12-01T08:24:37+00:00

    same thing here brother did you ever figure it out?

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  2. Anonymous
    2024-11-24T16:44:11+00:00

    Hi.

    The regsvr32 vbscript.dll failed to load and give me this mesage : "The module "vbscript.dll" failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found."

    The regsvr32 jscript.dll was successfully registered.

    After restarting the PC I tried again but still got the error.

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  3. Anonymous
    2024-11-23T19:30:10+00:00

    Hi, I’m Vinay. Thanks for reaching out.

    I’m here to help you today.

    Error 2738 appears if VBScript is not properly registered, or if there is a configuration issue in your system.

    To open command prompt as an administrator, Press Win + S - search for Command Prompt - Right click on it and click on Run as administrator .

    Run below commands

    regsvr32 vbscript.dll

    regsvr32 jscript.dll

    Restart the Computer and see if it helps.

    Please let me know how it goes !

    Regards,

    Vinay

    Time Zone :(UTC + 5:30)

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