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Battery Drain and Charging Issues After Windows 11 Upgrade

Anonymous
2024-11-05T14:03:34+00:00

Good afternoon,

After performing an in-place upgrade to Windows 11 a few days ago, my laptop’s battery started draining and charging unusually quickly. Today, it’s no longer charging at all.

I hadn’t experienced any battery issues before this upgrade. Could you please assist me? I’m not sure what additional information would be helpful for troubleshooting, so please feel free to ask for any details.

Thank you in advance.

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2024-11-06T13:23:45+00:00

    Hey Dave,

    Appreciate the patience.
    I did the upgrade 3 days ago. The battery started draining power very fast the first 2 days and yesterday it stopped charging.
    It's really strange. Before that I hadn't any problem with the battery.

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  2. Anonymous
    2024-11-05T16:25:34+00:00

    Hello Dave,

    Thanks for the fast reply.

    Already tried that step and also uninstalled those drivers followed by a reboot, with no success.

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  3. Anonymous
    2024-11-05T16:44:05+00:00

    In this fase I get stuck on the manufacturer page because I don´t know and can´t find any info related with the various references on the website (ex: 692V5U8), or anything online regarding this.

    This is what it shows me:
    Image

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  4. DaveM121 878.4K Reputation points Independent Advisor
    2024-11-05T16:29:57+00:00

    The nest option is to go to the support page for your laptop on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

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  5. DaveM121 878.4K Reputation points Independent Advisor
    2024-11-05T14:36:38+00:00

    Hi, I am Dave, I will help you with this.

    Open Device Manager (accessible by right clicking your Start Button)

    Expand the Batteries section

    For each device in that section:

    Right click and choose Disable

    Then right click and choose Enable

    Close Device Manager

    Restart (not shut down) your laptop, then check if your battery is charging correctly.

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