Dell G16 7630 Poor Performance

Fixed with BIOS update v1.18.

My performance is fine, but when first using my G16 7630 the idle temp was 50-60c. If I tried to play any game at all, I would get 100c on multiple cores. Luckily for me I was checking temps when first using and launching games from my brand new laptop. The only fix anyone has figured out is to disable the Turbo Boost from either the BIOS or using software like Throttlestop. Why is the Turbo so broken that it will fry these laptop cpus (In some cases within 6 months)? There is also a frustration from users because it seems support will talk about upgrading a graphics card or trying new thermal paste, which has nothing to do with the Turbo Tech being unstable. The obvious truth of this is that temps and the laptop work fine with it disabled, and when I say fine I mean we are forced to use the laptop without Turbo which means we aren't really getting a feature that is advertised. My main hope is that there was no damage done while even experimenting with temps as it hit 100c so quickly.

I’ve been having poor performance on my Dell G16 7630 when doing GPU heavy tasks or playing games. I’ve tried wiping the drive entirely and reinstalling windows, disabling laptop mode / the integrated sensor, changing bios settings, yet nothing has worked. Hardware tests show no issues and the fans have been cleaned of dust. The GPU when performing as normal will receive on average 80-100W of power, with the fans running as normal, yet when the issues persists it will not go over 30W and the fans won’t run. It’s an intermittent issue as sometimes the GPU performs as it should, however it doesn’t consistently perform and will eventually go back to poor performance. I’ve tried everything and I’m at a loss at what to do at this point.

Hi mate! I have the same issue with this G16 laptop. When I move/shake the laptop a little, it's limiting GPU to 25-30W and game is starting lagging. I tried disabling Intel Integrated Sensor Solution but it didn't worked. How did you disable the gyroscope (integrated laptop mode sensor) in laptop? And if you fixed the problem, how did you manage to do it?

Dear brandons_4,

Welcome to the Microsoft Community

I understand your frustration regarding the poor performance you're experiencing with your Dell G16 7630 laptop when performing GPU-heavy tasks or playing games. I'm here to assist you in resolving this issue.

Based on the information you provided, it seems like you have already taken several troubleshooting steps to address the problem. However, since the issue persists, let's explore some additional troubleshooting steps:

1. Update Graphics Drivers: Ensure that you have the latest graphics drivers installed for your GPU. Visit the Dell support website and download the most recent graphics drivers specifically designed for your Dell G16 7630 model. Install the drivers and restart your laptop to see if it improves the performance.
2. Check Power Settings: Confirm that your power settings are optimized for performance. Go to "Control Panel" > "Power Options" and select the "High Performance" power plan. Make sure that the "Maximum processor state" is set to 100% and that the "System cooling policy" is set to "Active" or "Passive."
3. Monitor Temperatures: Use temperature monitoring software, such as HWMonitor or Core Temp, to monitor the temperatures of your CPU and GPU during gaming or GPU-intensive tasks. High temperatures can cause performance throttling. If you notice excessively high temperatures, consider cleaning the laptop's cooling system or using a cooling pad to improve airflow.
4. BIOS Update: Check if there are any BIOS updates available for your Dell G16 7630 laptop. Visit the Dell support website, enter your laptop's service tag, and check for any available BIOS updates. If an update is available, follow the instructions provided by Dell to install it.
5. Solo Direct: Check if Dell provides gaming or PC optimization software, some gaming notebooks support Solo Direct. If the performance is poor, the graphics card may be running in hybrid output mode, you can switch to Solo Direct mode to see if the performance is enhanced.

Computer performance is tuned by the manufacturer, and since you reinstalled the system and didn't find any significant errors on the Windows side, you can pretty much rule out a system-level cause. In this case, it's always best to consult with Dell Support for more specific guidance tailored to your device. I hope these suggestions help improve the performance of your Dell G16 7630 laptop. If you have any further questions or concerns, please don't hesitate to ask. I'm here to assist you. Best regards,Martin | Microsoft Community Support Specialist