Touchpad Not Working [I2C HID Device]

My touchpad not working properly, I have to use codeless mouse for me to do my work, I have tried to go on google sometimes it works for some minutes and if you close the laptop no more working.

Hey Arthur,

I have cleaned installed my laptop many times before and recently and none of those clean installs removed the driver issue. I have used CCleaner before but did not like it so uninstalled it but I did install I0bit uninstaller, but not sure with the logs and with CCleaner I have seen to many negative reviews about it.

For the event viewer it automatically showed in custom views>Device manager - intel(r) serial I0 I2c Host Controller - A0E9. There is two events it will be in the screen shots below:

What should I do with the event viewer?

Thanks,

Jet

Thanks for the reply, Jet.

It's okay my friend, I'm always here and I'll definitely try to help you out as well.

I think with this current situation, we can check the event viewer to see if there are any error messages or warning messages about the issue in question that might help us in a certain direction.

“WIN + x”, select ”Event Viewer”

One thing to check though, did you keep your personal files and data when you reinstalled Windows?

This is because you mentioned that you had this problem when you first bought the computer and it was caused by an application. So it makes me wonder if it's possible that after uninstalling, there are files or registry leftovers that are causing the problem to persist.

So for this reply I thought we'd delve deeper into the issue of residual files or registries in addition to the event viewer.

Here are some suggestions I have for you:

Option 1: Consider that the way you find and delete files and registries manually is risky, and if you delete some system files or registries by mistake, your computer will not turn on.

So let's try to borrow a tool, CCleaner.

You can download this tool from the Microsoft Store at the following link: CCleaner - Free download and install on Windows | Microsoft Store

We can try to analyze the scan with CCleaner to check for residual files with residual registry of certain software and remove them. This way I think may be easier & safer.

Please note: Before deleting, however, I recommend that you make a backup of your registry, just in case.

Option 2: If you are retaining your personal files and data by reinstalling Windows, maybe we can try to clean install Windows system.

I understand that you must think this method is more troublesome because we need to back up all the important data and reinstall the applications after a clean install of Windows.

But this way may help us to solve many potential problems at once, and also effectively troubleshoot problems caused by system, driver conflicts and other situations. After all, we have already cleanly installed Windows system.

Clean Installation of Windows System you can refer to: Windows 11 Clean Installation

If you have the time and have not tried this method, I personally recommend you to try it, it may be good for our future use of this device to solve many potential problems at once.

Please note: If you decide to perform this step, make sure you back up all your files and important data! Avoid data loss!

I sincerely hope that the above information will help you.

It's okay my friend, I'm always here and feel free to contact me with questions.

Hey,

I am grateful for how much detail you provided me, but this issue started happening on the same year I first bought/got the laptop, practically brand new. So I don't think its about power or anything but I did mention then my friend told me to download this app which coicidently or not been around the same time my touchpad stopped working.

For option 1, uninstalling then windows reinstalling, this doesn't work however when I update the driver then browse computer then let me pick from a list of available drivers, I picked I2c HID device driver and at the moment 1/6 tries only tried 6 times it allowed me to update it otherwise it comes back with "we have encountered an error, this device cannot be started error: 10".

I have went to the hp website for support but wasn't much help compared to you, I did try going to their download pages for drivers yet none in the mouse/touch/keyboard section worked, I tried ELAN touch driver, Synaptics touch filter driver, and I tried this one other one which also didn't work unfortunately. At this point I might either need to put my big boy cap on and cope or waste hours of my day trying to research and fix this problem or buy a new touchpad and install it myself (too risky). But I shall still ask and figure how to work this.

Thank you,

Jet

Thank you for your response. It's good to hear the touchpad connection is secure!

I apologize that I may not have been particularly clear in my description before.

I understand how you feel, please allow me to explain the reason for testing this way, as you mentioned that the touchpad is sometimes working and sometimes not.

So from the hardware side there are several possibilities:

1. the touchpad may exhibit intermittent problems if there is a minor fault on the motherboard, especially in the circuit connection section. Though uncommon, this condition may also cause the device to work erratically, especially if it exhibits differences in power supply or temperature changes.
2. If the touchpad assembly itself is damaged or shows deterioration, it may cause the circuit to become unstable. This is more common in laptops that have been in use for a long time or laptops that have been subjected to high temperatures and loads for a long period of time.

My grandfather had a laptop similar to yours when I repaired it, so that's why I suggested you check it this way.

The reason for going into the BIOS for testing is the same as my last answer. If we can select, swipe, etc. via the touchpad in BIOS, the odds are that the touchpad is fine hardware-wise.

Some advanced BIOS support hardware self-test function, if your BIOS provides this function, you can select Diagnostics or Hardware Check and check whether the touchpad is detected during self-test.

Other than that, I really concerned about your problem, so I borrowed one of my friend's HP laptops for testing. I found that the HP brand has built-in diagnostic tools right into the laptop, and selecting the diagnostic tool when you turn on the laptop allows you to fully diagnose the computer hardware, or manually test the laptop's built-in keyboard, touchpad, etc.

If your laptop supports these features, you can try them as well.

At the end of your reply you mentioned whether it is possible to install drivers from Microsoft, normally it is, but you need to enable Windows Update to install the drivers. If you performed Option 2 of your first reply in its entirety last time, Windows Update will now be organized to network search for drivers and install them.

If you didn't do anything to prevent Windows Update from installing the driver at that time, please perform the following steps to install the Microsoft Universal Driver.

Option 1: “WIN + x”, select “Device Manager” -> find the touchpad device -> right-click and select “Uninstall Device”, when prompted, check the box “Remove the driver software for this device” -> restart the computer.

After restarting your computer, Windows Update will automatically search for and detect the hardware, and then it will automatically install the touchpad driver provided by Microsoft.

Please note: However, for my personal use (I have an ASUS laptop), Microsoft's generic driver is only as compatible as possible with most of the touchpad devices, but in practice, I probably use the driver provided by the laptop brand more often.

Option 2: The main reason for discharging your laptop as previously provided is to ensure that there is no power stored near the motherboard and touchpad devices. This is because when there is a buildup of power, the cables may be blocked due to electrical impulses, which may cause our touchpad to work intermittently.

In addition to this, I would personally recommend that you synchronize this issue with the laptop brand's technical support, as they are more familiar with their brand's products and may be able to see some of the causes of the problem in the hardware images. Or have some fix programs that you can download and run to fix the problem.

I sincerely hope that the above information will help you on some ways.