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Windows Defender Disabled - Will Not Enable

Anonymous
2024-10-31T22:05:34+00:00

Hello,

I am on Win 11 Pro and my Defender virus protection will not start. It shows that it is disabled. I am a Corp IT Help Desk Analyst with 25 years experience so I have already done my own fair share of troubleshooting and investigating but nothing I have done or read and tried has fixed the problem. Here's a list of what I have done that has not fixed the issue:

Command Prompt: Ran both SFC and DISM Restore Health

Checked the Services, options to start Defender are disabled and inaccessible

Checked Group Policy Editor for Disabling Defender and it is set to "Not Configured"

Registry Editor: Added the key for Disable Anti Spyware (paraphrasing that) and set it to "0"

Ran Windows Updates and installed the only available update which was 23H2 and rebooted

I do not have any secondary security software installed like McAfee or Norton or any other brand

I do NOT want to reinstall Windows.....

None of the above fixed the issue.......Seeking help.

Thank you.......I

Windows for home | Windows 11 | Security and privacy

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  1. Rob Koch 25,875 Reputation points Volunteer Moderator
    2024-11-23T21:43:25+00:00

    Hello,

    It took me a while to finally get back to working on this issue. The issue is happening on my personal laptop and now that I have a self built desktop computer I haven't been using the laptop much.

    I performed the deletion of the folder in the registry and rebooted as directed. I am still unable to get the Defender antivirus to work. It is still showing as disabled in the services and all options to try to start it are greyed out/inaccessible.

    Before I do the in-place upgrade from the directions you suggested I wanted to ask some questions. I have some custom Defender Firewall rules set up; will the in-place upgrade delete them? What about all of my installed programs? Will it render them no longer viable/working requiring they all be reinstalled? I also have a NAS with multiple folders mapped through Windows; will I need to re-map them?

    If the answer is yes to any or all of the above questions, is there any other option other than the in-place upgrade?

    Thank you.

    Unfortunately, the Independent Advisor you were originally connected with is only attached to the thread for a few days, after which if the thread goes inactive for some period, it's dropped from his notifications, and he'll only see this if he manually looks back through past threads. I assume that's happened to yours.

    Since I'm just a volunteer, I use the typical method of viewing recent threads and just happened to read yours out of curiosity, so I'll do what I can to help first before suggesting you start a new thread.

    This article includes the following in the Key Takeaways, section.

    "An in-place upgrade allows you to reinstall and upgrade Windows without losing your personal files, apps, and settings."

    How to Repair Windows 11 With an In-Place Upgrade (and Keep Your Personal Data)

    However, it also mentions early in the article that the in-place upgrade can change many things on the computer and could possibly go wrong, so they recommend creating a backup.

    I've seen this option suggested many times here since though it obliterates most significant issues with things like damaged or modified Windows components, it still leaves personal apps, files and settings alone, which is what most people care about in these situations.

    However, based on what it does I'd assume it's going to reset not only the Windows files, but also likely any settings made within the core Windows components like Defender and the Firewall in order to repair them, so those are items I'd expect to be at potential risk when using In-Place Upgrade.

    If you don't have a way to back these up and restore them separately from the entire Windows image, then you'd probably be better re-starting a new thread and referring to this one with a short description of the current status, since anyone can look here for reference.

    There are a number of known attacks against Windows Defender that can disable it as you clearly understood before starting this thread, so there are at least as many ways to repair it.

    I don't personally keep track of these since as a retired network administrator and security professional myself, I bought a Surface Go tablet running Windows 10 S Mode a few years ago specifically to avoid these sorts of issues that are completely unnecessary to use the apps any typical consumer truly needs today. It's the legacy business apps that create all of the problems.

    < EDIT > FYI, I just saw an article with search about exporting Firewall rules in Windows 10 so you can import them later, so that issue may be easily solvable.

    The question of the NAS is less clear to me, but if I were you, I'd probably want to know if something similar were possible there, since being able to restore these if a system were damaged might be valuable.

    Good luck.

    Rob

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  1. Anonymous
    2024-11-13T15:18:09+00:00

    I am also coming across this issue for 2 of our clients. Myself and even the highest-level techs at our company can't figure out why this is happening or a solution for it.

    Process tree

    services -> @c:\programdata\microsoft\windows defender\platform\4.18.24080.9-0\msmpeng.exe -> mpcmdrun.exe

    Command Line

    "C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MpCmdRun.exe" -DisableService

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  2. Lester Bernard Reyes 77,890 Reputation points Independent Advisor
    2024-11-03T00:43:21+00:00

    You are always welcome and I hope it will be all good after the troubleshooting steps.

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  3. Anonymous
    2024-11-02T23:47:51+00:00

    Hello,

    This is a personal laptop that does not connect to any sort of work or school network and uses a Microsoft Account not a local account.

    I will attempt your suggestion and then post the results.

    Thank you....

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  4. Lester Bernard Reyes 77,890 Reputation points Independent Advisor
    2024-11-01T01:42:09+00:00

    Hi Princess, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, nothing to worry I am here to help, This happens when there is a corrupted file on the Windows Defender folder or a reconfiguration is needed, First, you need to check if you have a work or school account:

    Open Settings> Click Accounts> Click Access work or school then disconnect the account there, if no account or already disconnected and you have the same issue follow the steps below:

    Method 1. Reinstall Windows Defender

    Open the registry, then go to

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender

    Then delete the Windows Defender folder, restart the PC, and recheck it.

    If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Kindly follow the steps from this link:

    https://answers.microsoft.com/en-us/windows/for...

    Let me know how it goes and I hope that helps.

    Bernard

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