How do I install Phone Link?

phone link has never worked for me. I've occasionally tried to get it to work since sometime in June but not once has it generated a pin or QR code

this is what happens when i try to use powershell to install it

Hi Amylia Lavere,

Thanks for choosing Microsoft Community.

In your description, you were unable to reinstall Phone Link after uninstalling it.

I noticed that you tried resetting the Microsoft Store, and I appreciate your efforts and attempts to resolve this issue, and I do understand the frustration and inconvenience of not being able to use Phone Link on your computer at this time.

If you can, please let me know what you tried to reset the Microsoft Store.

First, please check if there is currently an uninstalled update for Windows, and if so, please get it installed. The presence of uninstalled Windows updates is likely to affect the use of the Microsoft Store.

If the problem still exists after this, please refer to the following steps and try to do something about Microsoft Store

(If there are duplicate operations please ignore them)

Clear Microsoft Store cache.

Press Windows Logo Key + R at the same time to open the “Run” dialog box, type the following and select “OK”.

wsreset.exe

Note: A blank “Command Prompt” window will open, and after about 10 seconds, the window will close and automatically open the Microsoft Store.

See if you can use the Microsoft Store normally after this.

If you still can't use Microsoft Store after this, it may be a problem with the Microsoft Store components, please try to redeploy Microsoft Store by following the steps below.

Search for “Windows PowerShell” in the taskbar, right-click it, select Run as administrator, and enter the following command:

get-appxpackage *store* | remove-appxpackage

Install it again:

add-appxpackage -register “C:\Program Files\WindowsApps\*Store*\AppxManifest.xml” -disabledevelopmentmode

If the first command is not available, please try the second one directly.

You can also try the following command

Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest .xml"}

See if you can download Phone Link normally using Microsoft Store after this.

In addition, you can also try to download Phone Link and install it via the following link

https://apps.microsoft.com/detail/9nmpj99vjbwv?utm_source=technave&hl=en-us&gl=en-us

If none of the above options help you, you can refer to the following link to create a new local administrator account

Manage user accounts in Windows - Microsoft Support

Check if you have the same problem in the new local account.

If Phone Link is still not working, please refer to the following link for an in-place upgrade.

Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

What is your current Windows operating system and version? Press Windows key+R to open Run then type: winver

Press Enter

Have you tried the suggested methods in my first response?

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please try the following methods below.

If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

**Reinstall Phone Link app via PowerShell.

Press Windows key+X then select PowerShell (Admin)

Copy and paste the command below then press Enter

get-appxpackage *Microsoft.YourPhone* | remove-appxpackage

After that, please try the methods below to reinstall Phone Link app.

Open Microsoft Store then search Phone Link app

Click Install

Or try this to install Phone Link app via PowerShell.

Press Windows key + X

Click and Run Windows PowerShell (Admin)

At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *Microsoft.YourPhone* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor