Hi, good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
I recommend checking your device for Windows 11 compatibility first using the PC Health Check app
https://aka.ms/GetPCHealthCheckApp
If your device meets and passes all the requirements, I recommend using the Windows 11 Installation assistant to upgrade to Windows 11 manually.
https://www.microsoft.com/en-us/software-downlo...
Few things to check on the PC
**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
**Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade
Note: It's always a good practice to backup your important files first before performing any Windows upgrade or reinstallation.
Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.
Kind regards,
John DeV
Independent Advisor