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Windows 11 displays an error: Pin not available, Error Code 0x80284001

Anonymous
2024-11-14T07:37:47+00:00

Hello friends,

After powering the computer from long-term sleep and attempting to log in, Windows 11 displays an error message: Pin not available, Error Code 0x80284001.

I cannot log into Windows. After restarting the computer, the login works correctly.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Gunasekar N 68,585 Reputation points Independent Advisor
    2024-11-14T10:25:55+00:00

    Hello Peter,

    Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

    The error code 0x80284001 typically indicates an issue with the Windows Hello feature, specifically with the log-in PIN. You could try a few methods one by one below to fix the issue.

    Method 1.

    1. Go to Settings > Accounts > Sign-in Options.
    2. Under additional settings, turn off the toggle for "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended).

    Method 2.
    Run a System File checker Utility scan.

    1. Open Command Prompt as Administrator (Execute the command one by one below and click enter)

    Run a System Scan - System File Checker is a utility in Windows that checks for problems with files on your computer. To run it, follow these steps:

    DISM /Online /Cleanup-Image /CheckHealthDISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealthsfc /scannow

    (Once completed, restart your computer)

    Method 3.
    Delete the NGC folder and set the PIN again.

    Click the link below and see the answered solution to delete the NGC Folder. This will reset the Windows Hello Feature.

    https://answers.microsoft.com/thread/6e3c0145-a...

    • Once the files and folders are deleted from the NGC folder, go to Settings > Sign-in options and reset your PIN.
    • Check if you can sign in to your device without encountering any errors after the PC has gone into sleep mode.

    I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

    Best regards,

    Gunasekar N

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