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My keyboard lights up but won't type

Anonymous
2024-11-15T02:23:33+00:00

Hi,

My wired keyboard is connected to my computer. It lights up but won't type. I've unplugged and plugged it back in. Uninstalled it from the control panel and updated the driver, plus it says "device is working properly". I've checked for window updates, ran troubleshooting and that found nothing. Restarted my computer too. I'm not sure what else to do and I'm guessing it might just be a wiring issue but any help would be appreciated.

Thanks

Windows for home | Previous Windows versions | Devices and drivers

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  1. LemP 74,945 Reputation points Volunteer Moderator
    2024-11-15T16:37:36+00:00

    If the keyboard does not work in other ports and does not work on another computer, odds are high that the keyboard has suffered a hardware failure.

    Assuming that you have a USB-connected keyboard, the power to the lights on your keyboard is carried on a different wire than the data signals, so it's possible that one of the data wires in the USB cable has broken, but my guess is that the problem is in the keyboard's internal electronics.

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  2. Anonymous
    2024-11-15T21:57:28+00:00

    I figured as much that the actual keyboard itself that isn't working but was hoping to find a way to fix it. Thanks for the help

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  3. Anonymous
    2024-11-15T05:30:23+00:00

    Hi Eric,

    Unfortunately, I don't have another keyboard handy although my mouse and on-screen keyboard both work fine. I have plugged the wired keyboard into other ports but was faced with the same issue. I also tried plugging it into my laptop and it didn't work as well if that helps.

    Thanks

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  4. Anonymous
    2024-11-15T05:13:44+00:00

    Hello,

    I’m here to help troubleshoot your keyboard issue. It sounds like you’ve already tried many good steps! To narrow down the cause, could you please answer a few questions?

    1. Alternative Keyboard: Have you tried plugging in a different keyboard to see if it works? This can help determine if the issue is specific to your current keyboard.
    2. Other Ports: Have you tried using a different USB port for the keyboard? Sometimes, the port itself can be the issue.
    3. Mouse Functionality: If you’re using a wired mouse, does it work correctly when plugged into the same USB port? This could help rule out any port issues.
    4. On-Screen Keyboard: Does the on-screen keyboard (found in Windows under “Ease of Access”) work correctly? This might indicate if it’s a broader input issue.
    5. Bluetooth or Wireless Keyboard: If you have access to a Bluetooth or wireless keyboard, does it work without any issues?

    Once I have this information, I can suggest more targeted troubleshooting steps.

    Thanks,

    Eric

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