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Unable to create new user as admin

Anonymous
2024-11-27T19:27:33+00:00

Hi,

For some reason I am unable to login my normal user when logging on my laptop. Each time I try login, it won’t allow me to put a password in, just asks to do single use code, which I get emailed to me, input it and takes me back to sign in screen again.

So I created a new user, lets me login. But I am unable to get any admin privelages. I have an issue on this user where the ‘yes’ button is not visible whenever asked to allow access to anything.

When booting up the command prompt, tried adding to local group admin, but I get system error 1376.

Overall, randomly unable to login to my normal account for laptop which I’ve used for years. Now unable to do anything admin related on a new account I created.

Any help appreciated.

Cheers.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-11-28T08:30:50+00:00

    Hello, Ryan McGee2

    Welcome to the Microsoft community.

    Thank you for your feedback. I understand that you are experiencing issues with not being able to create a new administrator user, here are some troubleshooting options:

    1. You can try if you can activate the built-in administrator account.

    Turn off the system by pressing and holding the power button and turn it back on while the system is off. However, instead of letting the system boot, press and hold the Power button as soon as you see the boot logo on the screen.

    Repeat this shutdown operation and boot the system until you see the Ready for Auto Repair screen (3 or 4 attempts are required).

    On the screen that appears, click Troubleshooting, then Advanced Options, then Command Prompt. Enter the following command:

    net user administrator /active:yes

    Restart your computer when you are done;

    1. If the first method does not work, you can refer to the following link:

    Activate the built-in administrator on Windows 10 without signing in - Microsoft Community

    If the above method doesn't work, it is likely that you have lost the administrator privileges on your computer, we suggest you reinstall windows using USB installation media.

    Reinstall or clean install Windows 11 - Microsoft Community 

    For file backup, you can refer to the following link:

    Rescue Files when Windows Won't Start - Microsoft Community 

    I look forward to your feedback.

    Best Regards,

    Aaron| Microsoft Community Support Specialist

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