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Windows 10 Multiple Issues, not sure which to focus on but all are part of the same problem

Anonymous
2024-11-20T15:36:57+00:00

Okay. So this all started when I had a blue screen. One time the Stop code was Memory Management. Another time was System Service Exception.

At the time, I wasnt sure if this was Malware related so I reinstalled Norton and ran my scan. Nothing came up, I went on to update my Graphics card driver. I rebooted. When I rebooted, I noticed Norton wasnt working and had a red symbol so I clicked it to bring it up and it said it coldnt do whatever it needed , so to Repair. When I clicked repair,it fails. So I tried to Uninstall. It wouldnt. I tried Installing it again so it would overwrite itself, but it said I didnt have enough space. (I have over 400GB)

Then I was also like, "I should go ahead and turn off some of these annoying Startup items." So I go to startup apps in Task Manager AND the Startup App. I disable like 5 things.

On t he next Reboot, all of those things are still enabled.

My sound source had been on my headphones. I changed it so I would hear things out of my speakers. When the next reboot came, I noticed that was not saving my preference EITHER.

I then wondered, what else isnt 'sticking'. So I deleted some files in my Recnetly Downloaded (like some images and such). Then I rebooted. Those came back also.

I went to Windows Update and had it search for Updates but it gave me some sort of Error. I would love to tell you that Error but I can no longer get to to populate.

And with all these issues, I finally said, you know what? Im not that attachd. Ill just Reset via the Recovery tab. So I go to Reset windows and keep my perosnal files. It was set to Delete all apps and reinstall whatever was on it by factory. It wouldnt do the Cloud one. So I ha dto choose local. It goes through the process, and gets to the part where it restarts. When it retstarts, guess what? It doesnt remember. And acts like any other reboot.

So as you can see, there is a pattern. Its like its stuck in a state? I dont know how else to explain it. But Im lost. I dont know what to google. Or search. And I dont know what all of these symptoms point to. But I cante ven do a factory reset and that in itself is pretty frustrating.

Device name DESKTOP-PUS75M4

Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz 3.00 GHz

Installed RAM 16.0 GB

Device ID 6DEB028C-25E5-4E43-8578-5DFE7F40656D

Product ID 00326-10000-00000-AA712

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home

Version 22H2

Installed on ‎7/‎26/‎2020

OS build 19045.5131

Experience Windows Feature Experience Pack 1000.19060.1000.0

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-11-24T08:50:58+00:00

    Hello, thank you for your additional information on your issue!

    The dump files may have a name such as "111124-16953-01.dmp" (similar numbers). Could you check if there're any files like that? If not, it may be because the switch for automatically generating memory dump files is not turned on. You need some additional settings to turn on the switch and next time you encounter a bluescreen issue you will be able to find a dump file under this Windows directory.

    If you cannot pass the SFC scan, I recommend you perform an In-place Upgrade, which is a method of reinstalling Windows. The principle of an in-place upgrade is to upgrade the system from the old version to the latest version while retaining the original system and user data, overwriting only the system files, and restoring the normal use of the system. The detailed steps are as follows.

    1. Visit the official Microsoft website, Download Windows 10
    2. Use the installation tool to create a USB installation disk or ISO file.
    3. Insert the USB installation disk or mount the ISO file, and then run setup.exe.
    4. Select the "Upgrade this PC" option and click "Next".
    5. Make sure to select the "Keep personal files and apps" option and click "Install".
    6. The process may take some time, please wait patiently for it to complete.

    Disclaimer: Let's try to perform an in-place upgrade, which will refresh your Windows files and operating system without deleting files or applications. But if there is important data on the computer, we still recommend backing it up in advance.

    Best Regards,

    William.Y | Microsoft Community Support Specialist

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  2. Anonymous
    2024-11-22T12:14:19+00:00

    I dont see anything in C Windows called Memory.DMP that I can see.

    Im trying these Commands but the first time, I ended up blue screening with a stop code that said something about Registry Filters something. And it said "What failed: WdFilter" I THINK. It was too fast. but I think thats what it said.

    Ive never had issues with my PC and this is all at once. All the other research ive done where people had similar issues, it was some sort of driver that was conflicting. But I dont know how to figure that out. My compute rseems to be stuck on a state of 11/18 or 11/19 when it comes to many things. For example, when I bring up Chrome (when I can get it to come up), itll ask me if I want to Restore my pages, and those pages that are restored are from the day this started happening.

    Im going to try the Commands again and hopefully make progress but it seems to not like me doing it. =(

    Edit: Yea. So every time I do the first command , it gets to 90-93% and then I get Blue screened. Last two times were for System Service Exception.

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  3. Anonymous
    2024-11-21T06:55:05+00:00

    Hello B.G.O.

    Welcome to the Microsoft Community.

    Based on the information you provided, your computer has multiple problems, including blue screen, software and system update failures, etc. Here are some possible causes and solutions:

    Blue screen problem:

    Blue screen errors may be caused by memory corruption, driver problems, or hardware failures. You can try to check whether the memory bar is working properly, or update the graphics card driver to solve this problem.

    If the blue screen error code is Memory Management or System Service Exception, this is usually related to system memory or system file corruption.

    You can check if you have a MEMORY.DMP file under C:\Windows. If there is one, share it with us through OneDrive, and we can help you analyze the blue screen issue.

    Norton software problem:

    Norton software cannot be repaired or run normally because some files are missing or damaged. You can try to use the system restore function to restore the system to the state before Norton was installed.

    If Norton cannot be repaired, it is recommended to contact Norton's technical support for help.

    System update failure:

    Windows update failure may be related to system services, viruses, or system file corruption. You can try to use the CHKDSK tool to repair hard disk errors, or use the SFC tool to repair system files. Try the following steps:

    System File Checker and DISM: These tools can repair corrupted system files.

    1. Open Command Prompt as an administrator.
    2. Run the following commands one by one:
      DISM /Online /Cleanup-Image /ScanHealth 
      DISM /Online /Cleanup-Image /CheckHealth 
      DISM /Online /Cleanup-Image /RestoreHealth
    3. Run sfc /scannow and wait for the process to complete. Check if there are any detected errors.

    Use chkdsk to scan the disk:

    1. Click Win key + X to open "Command Prompt (Admin)"
    2. Enter chkdsk <drive letter>: /f in the command prompt window

    For example, check and repair the D partition:

    chkdsk D: /f

    Press Enter to start the chkdsk disk check tool to scan the D partition. Check other partitions similarly.

    Note: Please check other drive letters other than your system drive (usually C drive) first. You need to restart to check C drive. Enter Y and press Enter

    Startup and settings problem:

    The problem of startup settings not being saved may be due to system configuration file corruption. You can try adjusting the desktop settings through the Local Group Policy Editor.

    The problem of files returning after deleting them may be related to the system cache. You can try to clean up the system temporary files and cache.

    Reset Windows system:

    If none of the above methods can solve the problem, you can consider resetting the Windows system. During the reset process, make sure to select the correct options to keep personal files and delete all applications to restore to factory settings.

    In general, your problem may involve multiple aspects. It is recommended to check and try the above solutions one by one. If the problem persists, it is recommended to seek a professional on-site support.

    Best Regards,

    William.Y | Microsoft Community Support Specialist

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