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Surface Pro 9 highly consuming RAM

Anonymous
2024-08-13T17:24:54+00:00

Hi,

I am currently having an issue with my Surface Pro 9. I've recently noticed that my Memory Usage is usually at >80%.
I've just restarted, and it is consuming 81% (before opening MS Edge).

I've already ran the Surface Diagnostic Toolkit.

I've already ran System File Checker Tool and DISM commands

Is this normal for my Surface Pro 9 to use this amount of RAM? If not, can I get a solution on how to resolve this?

The biggest impact I have with this high consumption is that the camera refuses to open due to lack of memory (if I decide to join a Teams Call).

Device name 2-1_CarlosNeris

Processor 12th Gen Intel(R) Core(TM) i5-1235U 2.50 GHz

Installed RAM 8,00 GB (7,83 GB usable)

Device ID 08AF92B4-572E-4889-B8FF-02FE49A314BF

Product ID 00356-06312-03810-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Edition Windows 11 Home

Version 23H2

Installed on ‎05/‎12/‎2023

OS build 22631.3958

Serial number 0F39DHK23483BF

Experience Windows Feature Experience Pack 1000.22700.1026.0

***Move from Surface / Surface Pro / Surface Pro 9 / Performance and maintenance***

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-11-03T10:54:58+00:00

    disqualified all these so-call specialist.

    even a 5 years old kids can answer something much better than you idiot muthafkca

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  2. Anonymous
    2024-08-14T10:02:58+00:00

    Hello, Carlos Henrique Neris

    Welcome to the Microsoft Community

    Thank you for your feedback. I read the information you provided. You mentioned that your computer has abnormal memory usage.

    Please explain to you that the computer's running memory is mainly occupied by three parts: the memory occupied by Windows, the memory occupied by the foreground running programs, and the memory occupied by the background running programs. Generally speaking, insufficient memory is caused by opening a lot of programs and not completely closing them. These programs will continue to run in the background. Over time, your available memory will be insufficient.

    So, I suggest you try to press Win + X to open the Task Manager, where you can see which specific programs are occupying your memory. You can also right-click on the threads that occupy too much memory and choose to close them manually, which can free up a lot of free memory.

    At the same time, I suggest you try a clean boot, which starts Windows with a minimum set of drivers and startup programs. Then test whether your computer's memory usage meets your expectations.

    1. Click Windows + R and enter msconfig
    2. Open System Configuration and select the General tab-Selective Startup.
    3. Uncheck the option to load startup items.
    4. Go to the Services tab - click Hide all Microsoft services in the lower left corner, and then click Disable all.
    5. Click OK and restart the computer. (Please be sure to select Hide all Microsoft services first, then click Disable all, otherwise it may cause unforeseen problems such as being unable to enter the system.

    Disclaimer: "Clean Boot" starts Windows with a minimal set of drivers and startup programs. It helps determine whether background services are interfering with your games or programs and isolates the cause of the problem.

    Best regards

    Brian - Microsoft Community Support Specialist

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