"This sign in option is disabled" won't go away after 2 hours?

On the sign in page you are stuck on, click on the power icon on the lower right, hold down Shift key while you choose the restart option. This should boot the computer into WinRe environment.

Now, choose Troubleshoot > Advanced Options > Command Prompt.

In the command prompt window, type in "regedit" to launch the Registry Editor.

In the Registry Editor, select HKEY_LOCAL_MACHINE.

Now on the menu bar, click on File > Load Hive.

In the pop up file selection window, go to This PC > C: drive > Windows > System32 > Config > Software. (Very imporant, it is C drive, not X drive). This should trigger a pop up box. Please enter "1234" for the Keyname.

Back to the Registry Editor, Go to this path:

HKEY_LOCAL_MACHINE\1234\Microsoft\WindowsNT\CurrentVersion\PasswordLess\Device

Now on the right pane double click on "DevicePasswordBuildVersion", and change the data to 0.

You can now restart the computer. And you will now find the "sign in options" to click on, and choose Sign in with Microsoft account, and please use the same Microsoft account you had been using and its credential to sign in.

Won't go away after 2 hours. Can't login as administrator. There are no alternative sign-in options available. There is no icon anywhere for signing in using a different method, as recommended. I know the password but there is no pathway to get to that prompt. Nobody changed the pin so I don't understand why this is happening.

I have tried everything you suggested even reset. The sign-in options disabled is still on the screen.

RE Valree

Hi TERPYDERP,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

If the "This sign-in option is disabled" message is still appearing on your laptop after keeping it powered on for more than two hours, there might be an underlying issue preventing the system from resetting the lockout timer. Here are some steps you can try to resolve the problem:

• If you have another sign-in option available, such as a password, a fingerprint, or a face recognition, you can try using that instead of the PIN. You may need to click on the "Sign-in options" icon on the login screen to see the alternatives.
• If you don't remember your password, you can try resetting it by clicking on the "I forgot my PIN" or "I forgot my password" link on the login screen. You may need to enter your Microsoft account email and password, or answer some security questions, to verify your identity and create a new PIN or password.
• • If you don't have another sign-in option or a Microsoft account, you can try booting your laptop into Safe Mode and creating a new administrator account.

To do this, you need to restart your laptop and press the F8 key repeatedly until you see the Advanced Boot Options menu.

Then, select "Safe Mode with Command Prompt" and press Enter. When the command prompt window appears, type "net user administrator /active:yes" and press Enter. This will enable the hidden administrator account.

Then, type "shutdown -r -t 0" and press Enter to restart your laptop normally. You should see the administrator account on the login screen. Click on it and enter without a password.

Then, go to Settings > Accounts > Family & other users and create a new local account with administrator privileges. You can use this account to log in to your laptop and reset your PIN or password for your original account.

Start your PC in safe mode in Windows - Microsoft Support

• If none of the above methods work, you may need to perform a system restore or a reset of your Windows operating system. This will revert your laptop to an earlier state when it was working properly, or reinstall Windows and erase all your personal files and settings. To do this, you need to restart your laptop and press the F11 key repeatedly until you see the Choose an option screen. Then, select Troubleshoot > Advanced options > System Restore or Reset this PC. Follow the on-screen instructions to complete the process.

Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.

I hope these suggestions help you resolve the sign-in option is disabled error and regain access to your laptop. Please let me know if you have any questions or need further assistance. I'm here to help.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist