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Forget my pin button not working. It goes back to logon screen without anything else. How can I reset the pin?

Anonymous
2024-11-25T20:42:25+00:00

Win 11 Forgot my pin tab just goes in a loop back to logon screen. It doesn’t provide any options besides the “forgot” tab. All directions here are not helpful as they talk of going to the settings. I can’t sign in to do that or anything else.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. EmilyS_726 17,640 Reputation points Volunteer Moderator
    2024-11-26T02:29:25+00:00

    On the sign in page you are stuck on, click on the power icon on the lower right, hold down Shift key while you choose the restart option. This should boot the computer into WinRe environment.

    Now, choose Troubleshoot > Advanced Options > Command Prompt.

    In the command prompt window, type in "regedit" to launch the Registry Editor.

    In the Registry Editor, select HKEY_LOCAL_MACHINE.

    Now on the menu bar, click on File > Load Hive.

    In the pop up file selection window, go to This PC > C: drive > Windows > System32 > Config > Software. (Very imporant, it is C drive, not X drive). This should trigger a pop up box. Please enter "1234" for the Keyname.

    Back to the Registry Editor, Go to this path:

    HKEY_LOCAL_MACHINE\1234\Microsoft\WindowsNT\CurrentVersion\PasswordLess\Device

    Now on the right pane double click on "DevicePasswordBuildVersion", and change the data to 0.

    You can now restart the computer. And you will now find the "sign in options" to click on, and choose Sign in with Microsoft account, and please use the same Microsoft account you had been using and its credential to sign in.

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  2. Anonymous
    2024-11-25T21:27:23+00:00

    Hi, I’m Vinay. Thanks for reaching out.

    I’m here to help you today.

    If you are device linked to Microsoft account then On the login screen, click Sign-in options (Key icon ) to switch to the Microsoft account Password then enter your password.

    If that doesn’t work then boot the laptop into safe mode and try logging in .

    Boot laptop into Windows Recovery Environment(WinRe) by press and holding the power button to turn off the laptop then press the power button to turn on laptop , as soon as you see Windows logo, press and hold the power button until the laptop turns off.Repeat this process 2 or 3 times. On next boot , you should be able to enter WinRe

    In WinRe, select Troubleshoot - Advanced Options -Startup Settings - Restart - After the laptop restarts, press the related number key (usually 4 or F4) for Safe Mode.

    Please let me know if you still have any questions!

    Regards,

    Vinay

    Time Zone :(UTC + 5:30)

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