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My WiFi just stopped working

Anonymous
2024-11-17T21:35:54+00:00

I’m using ROG Strix G16 G14JV, running on Windows 23H2 couple of days ago i’ve noticed that my WiFi on the laptop started working much slower. Average speed on laptop was about 40Mgbts, while my phone having around 450Mgbts, so i’ve decided to update WiFi drivers, after this my WiFi completely stopped working, for this 3 days i’ve reset my Windows for about 8 times, and every single time i was trying to setup the older drivers so maybe it could help WiFi to work, but in fact it didn’t helped me at all, after resetting my Windows WiFi works for a couple of minutes and than completely breaks, in WiFi settings there is “No internet, secured” for this moment i don’t have any ideas to fix this issue, kindly ask for help.

And i want to make clear, that WiFi always worked fine I’ve also ran diagnostics for internet connection in my BIOS, so the issue is in drivers or in Windows operating system.

Windows for home | Windows 11 | Internet and connectivity

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Anonymous
2024-11-22T13:54:05+00:00

[SOLVED]

Hello there! Thanks for your patience, so the issue was really mysterious. The way i’ve solved it, i updated my BIOS to 330 version from the Asus support site (i was at 229) but i don’t think it really matters. I completely reset my system, and i haven’t used Windows reinstall option, instead, i’ve made a new bootable USB, and i boot my system from there, after installation, i shared Wireless LAN Drivers from the Asus support site, via USB drive, after installation WiFi was restored, like all these times before. BUT i have an external monitor for my laptop, which i connect by displayport 1.4, and every time i’ve managed to reinstall my system and restore my WiFi connection, after setting up my monitor, WiFi stopped working, every time, just after this, but i didn’t ever consider my monitor to make such issue, but after My ASUS application’s diagnostics, by internet connection there was a text that said that i may have issues with WiFi connection because of the USB 3.0 devices in my laptop i immediately understood that it’s my monitor issue, i unplugged it, and WiFi came back to work, after research i understood that many people had this issue, my monitor running at 180MhZ, and the updated WiFi adapter at 190MhZ, so i believe it’s the point of some kind of incompatibility between them, the solution was really easy, i simply unplugged my monitor, shaked the displayport cable, overturned it around and plugged back, everything backed to work, i had some interferences on the monitor, so i plugged the cable in another usb-c socket without DP mark, and everything worked perfectly, without any interruptions. I really happy it’s finally solved, but i have spent so much time on this issue senselessly.

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  1. Anonymous
    2024-11-25T01:46:35+00:00

    I am glad to hear that your problem was resolved to your satisfaction!

    Your feedback means a lot to me. As a Support Specialist, I understand the expectations of users and the concerns behind every issue.

    It was an honor to help you, and although my approach didn't solve your issue

    However, I hope that my efforts have made it easier for you.

    In order to help other users who are experiencing similar problems, I kindly request you to log into your account and select “Yes” under the post that offers a solution.

    This small gesture will not only provide better access to information for other users so that those experiencing the same problem can quickly target your answer

    It also allows us to work together to build a more friendly and supportive community.

    Thank you very much for your cooperation and understanding, and I look forward to hearing from you!

    Kirito|Support Specialist at Microsoft

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  2. Anonymous
    2024-11-18T15:49:30+00:00

    And probably the most interesting part, that i didn’t mentioned before is that, when i reset my windows, and setup new one, when it comes to connect to the internet it’s fine, and it could download all necessary updates, but when it finish the downloading and let me use my computer and the system, 2 minutes and WiFi completely dead, but 1 time in this 2 minutes i even managed to download the “My Asus” app from the Microsoft store, but it was too late to sign in.

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  3. Anonymous
    2024-11-18T11:54:35+00:00

    Hello there! Thanks for your reply. Actually i’ve tried everything that you mentioned above, but nothing really helped me, i’ve tried the command prompt reloading method as well, and i even did it again after your suggestion, i even did the registry method, but nothing seems to work, unfortunately.

    Regarding your questions. Yes i have another laptop, it’s MacBook running with Parallel’s desktop, everything works fine there, and there is my WiFi adapter in Device manager, it looks fine too

    Pinning down some screenshots, maybe they could be useful!

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  4. Anonymous
    2024-11-18T08:53:12+00:00

    Hello 999 999 and welcome to the Microsoft Community!

    Based on your feedback, you are experiencing an issue with your computer's WiFi stopping working!

    I wanted to check with you if you have another computer device?

    Are you experiencing this issue?

    Does your wifi driver show up as abnormal in Device Manager?

    You can check

    1. You can try to reset your network

    Reset your network:

    Open “Settings” > “Network & Internet” > “Status”.

    Scroll down and click on “Network Reset” and follow the instructions.

    Repairing your network using the command prompt

    Run the network repair command:

    Open Command Prompt as administrator, type the following command and press Enter:

    netsh winsock reset

    netsh int ip reset

    ipconfig /release

    ipconfig /renew

    ipconfig /flushdns

    Restart your computer and see if the problem is solved.

    1. Right click on the network icon in the lower right corner of the mouse, click “Open Network and Internet Settings”, find the change adapter option.

    Find the WiFi you want to connect to and right-click Properties.

    Find Internet Protocol version 4 (TCP/IPv4), click Properties.

    Click “Advanced” at the bottom, select “WINS bar”, and see the NetBIOS settings at the bottom.

    At the beginning of the selection is “Default”, we need to change it to “Enable NetBIOS on TCP/IP”, and then click “OK”.

    1. Check if the following items in your registry are correct

    Type registry editor in the start bar and open it.

    Follow this path to the registry Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet

    Change the value of the registry as shown in the figure (change the blue part of the selected), double-click to modify to this look on it!

    Disclaimer: Modifying the registry or workgroups is usually geared towards advanced users, administrators, and IT professionals, and it can help fix some problems, however, improper registry modifications can cause serious problems. Therefore, please make sure to follow the following steps strictly. For further protection, make a backup of the registry before modifying it. For more information on how to backup and restore the registry ref:https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

    We hope you find the above information helpful

    Kirito|Microsoft Community Support Specialist

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