Share via

Unreal Engine 4 Games Crash on Launch with D3D Error

Anonymous
2024-11-11T22:44:41+00:00

Hello,

I am experiencing an issue with launching games built on Unreal Engine 4. Whenever I try to start a game that uses UE4, it crashes before the game fully launches. The error seems to be related to Direct3D and Unreal Engine, as indicated by the crash logs

Here are some details from the crash reports:

  1. Error Message: "Unreal Engine is exiting due to D3D device being lost."
  2. Affected Games: Operation: Harsh Doorstop and Squad (both using UE4).
  3. I have already updated my system’s power settings, Microsoft Visual C++ Redistributables, DirectX, and other graphics settings.

Computer Specifications:

  • Processor: 13th Gen Intel(R) Core(TM) i5-13500H 2.60 GHz
  • RAM: 32 GB
  • Graphics Card: NVIDIA GeForce RTX 4050 Laptop GPU

This issue persists across multiple UE4 games, and I haven’t found a solution yet. Could you please assist with troubleshooting this issue?

Windows for home | Windows 11 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

30 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ivan B 112K Reputation points Independent Advisor
    2024-11-12T02:06:13+00:00

    Hi ,

    It is most likely the Intel driver that is presenting the problem since the main monitor is connected to the I-GPU.

    You will do the following: uninstall the Intel and Nvidia GPU Drivers using DDU and install the drivers and bios update from the link below:

    Contains your laptop's GPU and Chipset Drivers;.

    Note: DDU is a third-party application to completely delete and reinstall the GPUI driver.

    1. After downloading, extract ddu to a folder.

    DDU:

    https://ftp.nluug.nl/pub/games/PC/guru3d/ddu/[Guru3D.com]-DDU.zip

    1. Run the driver screen uninstaller.exe application, select Model tab, put GPU.

    After uninstalling the GPU Driver, uninstall it for Intel and Nvidia .

    1. Click on the second option clean and reboot and wait for the process to finish.
    2. After running DDU and following the procedure, Install this drivers :

    https://ftp.hp.com/pub/softpaq/sp155001-155500/...

    https://ftp.hp.com/pub/softpaq/sp153501-154000/...

    https://ftp.hp.com/pub/softpaq/sp153501-154000/...

    https://ftp.hp.com/pub/softpaq/sp153501-154000/...

    https://ftp.hp.com/pub/softpaq/sp153501-154000/...

    https://ftp.hp.com/pub/softpaq/sp153501-154000/...

    https://ftp.hp.com/pub/softpaq/sp153501-154000/...

    https://ftp.hp.com/pub/softpaq/sp148501-149000/...

    https://ftp.hp.com/pub/softpaq/sp148501-149000/...

    https://ftp.hp.com/pub/softpaq/sp154501-155000/...

    https://us.download.nvidia.com/Windows/566.03/5...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hope this helps.

    If you find the answer helpful, please mark it as an answer.

    Independent Advisor - Community

    Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-11-12T01:53:05+00:00

    yes, of course, here it is

    Was this answer helpful?

    0 comments
  3. Ivan B 112K Reputation points Independent Advisor
    2024-11-12T01:45:32+00:00

    Hi ,

    Well, if you don't have a MUX switch according to the specifications, go to the device manager and take a screenshot of the Video adapters tab and post it here.

    Independent Advisor - Community

    Thanks

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-11-12T01:39:19+00:00

    Hi Ivan,

    My laptop model is "Victus Gaming Laptop 16-r0014ua (9G9J2EA)".

    Please let me know if you need any additional information.

    Thanks!

    Was this answer helpful?

    0 comments
  5. Ivan B 112K Reputation points Independent Advisor
    2024-11-12T01:34:02+00:00

    Hi ,

    I am Ivan, I will help you with this.

    What is the laptop model?

    Independent Advisor - Community

    Thanks

    Was this answer helpful?

    0 comments