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Battery stuck at either 0% or 100%, win 11, Lenovo

Anonymous
2024-11-17T17:35:57+00:00

Today while using my laptop unplugged, it has suddenly powered off. I did not pay attention to the battery bar at the time, but I'm pretty sure it was stuck at something around from the day before when I last used it. I plugged in my laptop but the battery seemed to be stuck at 0%. I did another reset and the battery was then at 100%. I wasn't sure what the battery was before the shut down so I went along with it. Later I continued to use my laptop unplugged and after around 2h noticed the battery to be still at 100%. The Lenovo Vantage showed my laptop as having over 4h of battery remaining; then I have restarted the laptop and it showed 50 minutes left.

I have since then, in no particular order:
checked for updates of drivers of the battery
uninstalled the driver -> restarted the laptop to let it load the driver anew
did a discharge reset (with everything unplugged, holding the power button down for 60s)
uinstalled a recent windows 11 update (KB5045935) as I suspect this happened after the system update
ran sfc /scannow and dism /online /cleanup-image /restorehealth through Powershell (everything was fine)

changed the battery saving plans etc.
let it die while showing 100% (I let it be for ~5 minutes, plugged in the charger and turned it on after another 5 mins, only to be at the beginning of this loop with 0% again)

Lenovo Vantage shows my battery as being in good condition etc., can read it's power and voltage. Another paradox is that it can simuiltaenously show the current state of the battery as "uncharged" and that it has 100%.

BTW when I go to Settings -> System -> Power and battery & look at the graphs showing battery state in the last 24h / 7 days it always counts my laptop screen as turned on during the night (?) I always turn my laptop off and unplug it at night, so why does it count as "screen on" and not screen off?

The laptop model is Ideapad Gaming 3 15ACH6 and it's running windows 11 home.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-11-18T08:57:36+00:00

    Hi,MimimixD

    Thank you for your reply, I'm glad to hear that your issue was resolved, and if you've had issues since then you may also consider referring to my previous reply for some troubleshooting.

    Additionally, if it's convenient for you, please feel free to rate my service, feel free to click yes or no, it will help other users in the community to quickly locate this for some advice.

    Thanks again for your patience and cooperation!

    Best regards

    Bobhe | Microsoft Community Support Specialist

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  2. Anonymous
    2024-11-18T08:42:12+00:00

    Hi,

    thank you for the detailed response! I have actually solved it "accidentally" similarly to the first point:

    I have let it uncharge again; plugged it in and let it charge for a while. Afterwards I have turned it on with the charger unplugged - the battery started working. I have generated the battery report and indeed, before the reading seemed to be stuck at the maximum capacity at all times but now it reads fine. :)

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  3. Anonymous
    2024-11-18T06:28:39+00:00

    Hello, MimimixD

    Welcome to the Microsoft Community.

    Hello, thank you for your feedback here, it seems that you are experiencing problems with Lenovo Notebook battery calibration and power reporting. Depending on the symptoms you describe, such as the battery status consistently showing 0% or 100%, and an abnormal battery usage chart, there could be several reasons for the problem.

    Here are some possible reasons and solutions:

    Possible reasons:

    1. Battery calibration issues: The battery may lose its ability to communicate correctly with the system, resulting in an inaccurate battery display (for example, showing that 100% is actually low, or that the battery remains 0% when it should be charged).
    2. Battery driver damage: Sometimes, the battery driver may be damaged after the system update, resulting in incorrect battery readings and charging problems.

    3.Windows Power Management failures: Windows 11 has had some problems with power management and battery reporting, especially after system updates.

    1. Battery health or hardware issues: While Lenovo Vantage shows that your battery is in "good condition," this does not necessarily mean that battery performance is completely normal. Batteries degrade over time and sometimes do not present a problem during routine health checks.

    5.Lenovo Vantage/ BIOS-related issues: Lenovo's management software may incorrectly report battery status, and sometimes updating the BIOS or resetting BIOS Settings can resolve these issues.

    1. System Update conflicts: The update you mentioned (KB5045935) may have caused problems with battery management, especially if it changed the power Settings or introduced bugs reported by the battery.

    Troubleshooting steps:

    1. Battery reset and calibration:

    Charge the battery to 100%, then let the battery discharge completely until the laptop automatically shuts down. This process can help recalibrate the battery.

    Once the laptop is turned off, connect the power supply and let it charge to 100%. Try to avoid using the laptop during this process to ensure that the battery can be fully reset.

    1. Reinstall the battery driver:

    Locate the Microsoft ACPI-Compliant Control Method Battery driver in Device Manager and uninstall it.

    Restart your computer and Windows will automatically reinstall the driver. This can help reset any corrupted driver Settings.

    1. Update BIOS and firmware:

    Sometimes, battery-related issues can be resolved with a BIOS update. Visit the Lenovo website to check if you have the latest BIOS version for your machine (Ideapad Gaming 3 15ACH6).

    If there is an update, follow the instructions provided on the official website to update the BIOS. Updating the BIOS often improves system stability and hardware compatibility, including battery management.

    1. Check the Windows power plan Settings:

    Make sure the power plan is set correctly. Now that you've modified the power Settings, make sure to set the power plan to balance or high performance, which may affect battery reading.

    In Settings > System > Battery & Power > Battery Saving Mode, try turning off any battery saving mode and see if that fixes the problem.

    1. Use Lenovo Diagnostic tools:

    Run the Lenovo Diagnostic tool (installed through Lenovo Vantage, or downloaded separately) to check the battery for hardware issues. It performs tests and provides detailed information about the battery's health.

    1. Uninstall update:

    Since you suspect that Windows Update (KB5045935) is causing the problem, you can try to perform the uninstall update, you can refer to the following thread: How to Roll Back an Update via Windows Recovery Environment (WinRE) - Microsoft Community

    1. View the battery report:

    You can generate a battery report at the command prompt with the following command:

    Open the search bar Search command prompt Right click to run as administrator:

    powercfg /batteryreport /output "C:\battery_report.html"

    This allows you to view details such as battery health, number of cycles and charging history. If there is an anomaly in the report, it may point to a problem with the battery itself. You can share it after this here and I will view it for you.

    Best regards

    Bobhe | Microsoft Community Support Specialist

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