Share via

Screen is freezing but mouse moves

Anonymous
2024-12-05T20:21:04+00:00

The screen will freeze for several seconds before unfreezing. The mouse is still able to move, but its sprite won't update.

Solutions tried (none of these work on this computer):

  • Changing screen resolution
  • Updating the GPU driver
  • Clearing temporary files
  • Checking for RAM issues
  • Disabling Windows Defender
  • Restarting explorer
  • Running DISM and SFC scans

Task Manager's Resource Monitor does not show any indicator of the GPU freezing.

Specs:

  • Processor: 13th Gen Intel(R) Core(TM) i5-13450HX 2.40 GHz
    • Sockets: 1
    • Cores: 10
    • Logical processors: 16
    • Virtualization: Enabled
    • L1, L2, and L3 caches: 864KB, 9.5MB, and 20MB respectively
  • RAM: 16.0 GB (15.7 GB usable)
  • System type: 64-bit operating system, x64-based processor
  • Version: Windows 11 Home 23H2
  • Installed on: 7/25/2024
  • OS Build: 22631.4460
  • Experience: Windows Feature Experience Pack 1000.22700.1047.0
  • Storage: SSD, 474 GB
  • Memory speed: 4800 MT/s
  • Memory slots: 2 (1 used)
  • Memory form factor: SODIMM
  • GPU 0: Intel(R) UHD Graphics
    • Driver version: 32.0.101.5542
    • Driver date: 6/8/2024
    • DirectX version: 12 (FL 12.1)
    • Physical location: PCI bus 0, device 2, function 0
    • GPU memory: 7.9GB (7.9GB shared)
  • GPU 1: NVIDIA GeForce RTX 4060 Laptop GPU
    • Driver version: 32.0.15.6103
    • Driver date: 8/30/2024
    • DirectX version: 12 (FL 12.1)
    • Physical location: PCI bus 1, device 0, function 0
    • GPU memory: 15.9 GB (7.9GB shared, 8.0GB dedicated)
Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-06T06:40:19+00:00

    Hi K_443,

    Welcome to Microsoft Community.

    The issue you’re describing—screen freezes while the mouse remains responsive—suggests a potential problem in how the GPU handles rendering tasks or how Windows communicates with the display subsystem. Since you've already tried several common fixes, here are some other troubleshooting steps:

    1. Disable Hardware Acceleration: If the freezing occurs while using certain applications (like browsers or office software), try disabling hardware acceleration in those apps.
    2. Check Event Viewer: Look for any critical errors or warnings in the Event Viewer that may provide more insight into what's causing the freezes. Focus on "Windows Logs" > "Application" and "System" sections.
    3. Safe Mode, which starts Windows in a limited state, where only the bare essentials services and drivers are started. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings, basic device drivers, and services as possible causes. Windows startup settings - Microsoft Support
    4. Consider a Clean Install: If none of the above work, you could consider backing up your data and performing a clean installation of Windows 11. Sometimes, underlying OS issues can be more effectively resolved through a fresh start. Reinstall Windows with the installation media - Microsoft Support

    If the problem continues even after a reset, it could indicate a hardware issue—such as a failing GPU or motherboard. In this case, reaching out to your device manufacturer might be necessary for further diagnostics and repair.

    Let me know if you need help with any of these steps!

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments