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calibrate touch screen setting missing windows 11

Anonymous
2024-12-27T16:59:58+00:00

Hi, I got a new touch screen 2nd monitor for my Windows 11 PC. It works fine as a monitor but the touch screen input goes to the primary monitor not the 2nd monitor. If I unplug the main monitor or select mirror mode it works but I don't want to do that. It seems that what I need is the "calibrate touch screen" setting so I can tell it what monitor is the touch screen but that is missing from my settings.

I've tried disabling it in Device Manager (HID-compliant touch screen) then enabling it again.

I've tried uninstalling and then check hardware changes to reinstall.

There doesn't seem to be any specific driver from the manufacturer. If this is the only monitor plugged in then it works fine so it's not an issue with the device.

I've tried "msdt.exe -id DeviceDiagnostic" command.

I tried turning it off and on again in various ways such as restarting the PC, unplugging the screen's USB and HDMI but that doesn't work.

I don't want to reinstall windows if I can avoid it.

Any suggestions please?

Thanks, Seb

Windows for home | Windows 11 | Settings

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  1. Anonymous
    2024-12-28T05:22:05+00:00

    Hi Seb1976,   Welcome to Microsoft Community. We're sorry to hear that you're experiencing issues with your device related to touchscreen calibration.

    We understand your frustration. It degrades the experience of the device.

    Just one thing to share with you is that we (members of the Answers community) are not product developers, we are just regular support people trying our best to provide support based on limited experience and available information.

    Based on some threads containing similar issues, some of the community members tried to access special shell directories to check if the option is available.

    If I misunderstand your situation, feel free to correct me and share the information.Best Regards,Kyo.Y - MSFT | Microsoft Community Technical Support

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  1. Anonymous
    2025-01-01T17:35:00+00:00

    Thanks Kyo, the large icons tip worked, I did see that tip before but thought that if a setting existed then I'd be able to search for it.

    When I press the Windows button (or Start button as us old timers call it 😁) I should be able to search for any setting. Why should I have to navigate through hidden menus to find it? Something Microsoft should consider, some of us Gen X who didn't have a mouse (or even windows) liked being able to use the Windows button to get places quickly. It works well on Android.

    But thanks again Kyo, my new touch screen is now working well as a second monitor. I can interact with my music player while playing full screen on the main monitor.

    Happy new year, best regards, Seb

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