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Regarding how to determine if your HP Pavilion x2 - 10-n102ne supports MPP (Microsoft Pen Protocol) or other pen protocols such as AES, USI, or Synaptics, the following is a detailed analysis and recommendation:.
Contact HP Support: Although you have tried to contact HP, it is recommended to explicitly ask if MPP or other protocols are supported.
For example, ask if the HP Active Pen is supported, as HP's active stylus is usually based on the MPP protocol.
Or contact HP Sales Support to ask if a specific stylus is supported for your notebook model.
Check the device's HID information
You mentioned seeing “HID Compatible Pen” in the Device Manager, which is a good sign that the device may support pen input. You can find out more details by checking the HID information further:
Method: Checking HID information using Device Manager
- Open Device Manager:
Press Win + X and select Device Manager.
- Expand “Human Interface Devices” and locate “HID Compatible Pens”.
- Right-click on “HID Compatible Pen” > Properties.
- Go to the Details tab.
Select “Hardware ID” in the “Properties” drop-down menu.
The Hardware ID typically displays the manufacturer and model information of the device and can be used to determine which protocols are supported.
For example, an MPP device may display information like HID\MSHW..., while a Synaptics or AES device may have other specific identifiers.
Search by Hardware ID
Copy the hardware ID into a search engine (e.g. Google) to see if there is information indicating supported pen protocols.
Check for AES or other protocol support
If the device does not support MPP, it may support other protocols (such as AES or Synaptics). Here are some ways to determine this:
-AES (Active Electrostatic): Usually supported by Wacom for some high-end devices. If your device supports AES, you should be able to use pens such as the Wacom Bamboo Ink.
-USI (Universal Stylus Initiative): This is a newer open standard, usually used on Chromebooks and some Windows devices. Your device is older, so it's unlikely to support USI.
-Synaptics: Some early HP devices use the Synaptics protocol and are compatible with the Synaptics Active Pen.
Other possibilities
Sometimes a device may only support basic capacitive touch and not support any active stylus protocols. In this case, you can use a passive capacitive stylus (a pen similar to a finger touch), but it does not provide pressure-sensing or tilt support.
Best Wish
Shawn.Z-MSFT | Microsoft Community Support Specialist