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Wifi says ‘No Internet Access’ but can access via browser. But Cannot log into Microsoft products including 365 and MS Store. Tshooting says 'you might need to sign up to..(isp) to get access ..'

Anonymous
2024-12-04T00:48:34+00:00

My wifi status says 'No Internet' but I can access internet via browsers including Edge (Version 126.0.2592.113 (Official build) (64-bit)) where I am submitting this question from. However I cannot access Microsoft Store, Microsoft 365, and I am suspecting other products are unable to access the internet. I also cannot sign in for Windows Update (maybe a good thing :) ) not can I sign in for Rewards in the settings section which require microsoft login - see below

I have tried troubleshooting but keep getting the message in the subject of this question. See below.https://learn-attachment.microsoft.com/api/attachments/e8e809cc-1d3d-42eb-97d1-e8bdf59773b9?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/50ab12c5-3607-46e4-b4bb-404dadfd220d?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">

I have tried Netwrok reset, Changing Private to Public Network, Disabling VM Networks, Changing the Registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet) with different DNS and following config. I have tried most of the solution in this thread (https://answers.microsoft.com/en-us/windows/forum/all/windows-shows-no-internet-access-but-my-internet/2e9b593f-c31c-4448-b5d9-6e6b2bd8560c?page=1)

I have tried different Wifi connections. All other devices and computers work fine, therefore no issue with router or ISP.

Only clue I have is, when connecting to wifi initially, I get 'http://www.msftconnecttest.com/redirect' see below, with K9 Web Protection redirect page. This was a software that was used for web protection many years ago. It was treat until the product was no longer available. Tried uninstalling, but would require password. I have forgotten the password, therefore had to remove the files manually.

I am not sure if this is anything to do with K9 Web protect as it would require me to log in into the application (to confirm and continue) when the internet gets blocked too many times due to black listed web pages.

Now I am not sure if the K9 Web Protection got triggered due to too many blocks caused by Windows updates or the other way round, i.e. K9 remnant files, setting, cookies whatever you may call it is blocking the access. Having said that I can access internet via browsers no issues, its the applications that are not accessing the internet.

if it is due to K9 how do i completely uninstall/remove it without password? or is it something else. I have been having this issue since beginning of 2024, had enough! any advice, suggestions would be great!

Windows for home | Windows 10 | Internet and connectivity

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Anonymous
2024-12-09T02:43:10+00:00

Thank you for your reply.

After you have uninstalled the program pro with Revo, manually delete C:\Windows\System32\drivers\bckd.sys

After uninstalling the program, reboot your computer and see what happens.

If the problem still exists after uninstalling the program, you may want to create a new account to test it.

Create a new account and try it out.

  1. Search for CMD, then run it in administrator mode and enter the following commands

net user USERNAME PASSWORD /add

  1. After the command runs successfully, enter the following command

net localgroup administrators USERNAME /add

Note: USERNAME PASSWORD can be replaced with your desired account name and password, if you do not need a password you can not fill in the PASSWORD.

Kirito|Microsoft Community Support Specialist

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  1. Anonymous
    2024-12-24T23:13:25+00:00

    Hi Thank you for your response.

    Again just for knowledge, how do you ascertain that the bckd.sys is associated to Blue Coat K9 Web Protection software? i.e. the file path (C:\Windows\System32\drivers\bckd.sys) nor the file name suggest it is related to the software in question?

    Regards

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  2. Anonymous
    2024-12-20T03:06:49+00:00

    Thank you for your reply

    Thank you very much for your support and recognition

    Let me continue to answer your question

    bckd.sys is a system file associated with the Blue Coat K9 Web Protection software.

    Although you have deleted K9 Web Protection, there is still a residue.

    That is, the program is not uninstalled.

    Therefore, you can delete the bckd.sys left by the program.

    Kirito|Microsoft Community Support Specialist

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  3. Anonymous
    2024-12-18T14:00:10+00:00

    Hi

    Thank you for coming back and apologies for late rsponse - I almost gave up.

    Good news is that, after deleting C:\Windows\System32\drivers\bckd.sys file (i mean I did not delete it rather just renamed it to 'bckd.sysxx') and rebooted the computer, I believe the problem has been resolved - see image below. 2 days running no issues yet.

    Many thanks for all your support.

    ps. For future knowledge what is the purpose of bckd.sys file?

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  4. Anonymous
    2024-12-11T07:57:06+00:00

    Greetings.

    I came to check with you to see if your current problem has been resolved.

    You can let me know how things are going.

    I'll still do my best to help you find a solution to your problem.

    Kirito|Microsoft Community Support Specialist

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