(every game keeps freezing then crashes on my laptop acer nitro 5)

Hello, M3ti1

Welcome to the Microsoft Community.

Hello, thanks for the feedback on your issue here, it sounds like you're experiencing game stuttering and crashing issues despite having a good system configuration and good frame rates.

Now that you've updated your drivers and checked for overheating issues, there are a few other possible causes to troubleshoot:

1. Power management settings

Make sure the laptop is running at maximum performance:

Open Control Panel > Power Options and make sure the laptop is set to High Performance (not Balanced or Power Saver mode).

If the system is limiting performance to save energy, this may cause crashes when playing high-demand games.

2. Check for system load or memory issues

Task Manager: Check if there are programs in the background that are taking up too much CPU, memory or hard disk. Certain background processes or applications may interfere with game operation.

Right-click on Taskbar > Task Manager > Performance tab to see if the system reaches high load while gaming.

Run a memory test:

You can run Windows Memory Diagnostics to check for memory errors (search for this tool in the Start Menu).

3. Check for errors in Event Viewer

Windows sometimes logs system errors that can give you some clues about game crashes.

Press Win + X and select Event Viewer.

Checking to see if there are any errors or crashes reported in Windows Logs > Applications may help you figure out what's wrong.

4. Check for corrupted game files

If the problem only occurs with a specific game, the game file itself may be corrupted.

Steam: Right-click on the game > Properties > Local Files > Verify the integrity of the game file.

Epic Games: Click the three dots next to the game > Manage > Verify.

5. Disable overclocking (if applicable)

If you overclock your GPU or CPU, it may cause instability. Some laptops overclock automatically even if you don't manually overclock them.

Try reverting to the default clock frequency to see if that solves the problem.

6. Reinstall the graphics card driver using DDU Cleanup

Even though you've updated your graphics card drivers, sometimes a complete cleanup and reinstallation of the drivers can help solve the problem:

Download Display Driver Uninstaller (DDU) and completely uninstall the existing NVIDIA drivers.

Restart your computer after uninstallation and reinstall the latest drivers from the NVIDIA website.

7. Test the memory

Damaged memory sticks can sometimes cause crashes that don't always show up even in normal performance tests. There are tools you can use to perform a thorough memory test.

You can try it out by referring to the steps above, and after that, give some feedback and I will further support you.

Best regards

Bobhe | Microsoft Community Support Specialist

still crashes idk what im supossed to do now but my power and baterry settings also wont turn on they just crash when i go in them also i get the Nvlddmkm error ever ytime game crashes

Hello, thank you for your reply, please try a clean boot running a separate game to see if it improves.

How to perform a clean boot in Windows - Microsoft Support

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.   

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track. 

Best regards

Bobhe | Microsoft Community Support Specialist

it started crashing again do you have any other solutions thanks

nothing has worked its still crashing i did all the 7 things nothing is wrong witch them idk what to do