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Lenovo Laptop number keys 12347890 don't work only 5 and 6 do

Anonymous
2024-12-05T23:09:42+00:00

There was an old thread with this subject with several people that had this problem, but it is locked, so I'm starting a new thread because I found a solution that worked for me that I thought I would share in case it helps you too.

I've tried several things, but ultimately worked were 2 things. I disabled / uninstalled the Lenovo HotKeys app and that worked temporarily but the problem came back. Then I

FIRST...

Try this suggestion first.  If my suggestion either does not work or works temporarily, then I'd recommend uninstalling the Lenovo Hotkeys app (see SECOND STEP), then come back and do this step again.

Back to my solution... I randomly tried something else, and it worked... Open any app that you can type in (notepad, word, etc.) or go to the online keyboard test site at: https://en.key-test.ru

Then hold down the #1 button for several seconds until it starts to repeatedly type on the screen.  Once you see that, you can test the other numbers that did not used to work before.  All the numbers on the keyboard should now be functional.  It has been a few days not and my keyboard is still functional.

SECOND (HOTKEYS APP)...

  1. Press Ctrl + Shift + Esc to open Task Manager. 2. Go to the Startup tab. 3. Find Lenovo Hot Keys Application in the list. 4. Right-click and select Disable. Alternatively, you can uninstall the application via the Control Panel: 1. Press Windows key + X and select Apps and Features. 2. Find Lenovo Hot Keys Application in the list. 3. Click on it and select Uninstall.

Good luck!!!

Shawn

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-08T08:03:20+00:00

    Hello, Shawnmohamed

    Welcome to the Microsoft Community.

    Hello, thank you for your feedback here on your issue and the fixes found. It seems that your Lenovo laptop number keys 12347890 are not working, only 5 and 6 are working.

    Thank you for sharing and providing the detailed step-by-step methodology, it's great and will help the rest of the community to refer to some of the information you've shared and more. Thank you for your contribution to the Microsoft community and feel free to continue sharing your insights and knowledge in the community!

    Best regards

    Bobhe | Microsoft Community Support Specialist

    4 people found this answer helpful.
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