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Cannot play Marvel Rivals because of "DirectX 12 is not supported on your system"

Anonymous
2024-12-20T15:17:45+00:00

When I launch Marvel Rivals on Steam, a message pops up as below

"DirectX 12 is not supported on your system

Please update your Windows 10 64-bit operating system (version 1909 or later) and upgrade your graphics card driver.

Ensure that your graphics card meets the minimum requirements (NVIDIA GTX 1060 or AMD RX 580)."

Here's my current system.

  • Win 10 version 2004
  • Graphic GTX 1660S

Please help me check this issue.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-22T02:57:33+00:00

    I got the exact same error message, but am fully up to date both in terms of OS and graphics.

    I have a 64-bit operating system, x64-based processor with Windows 11 Pro version 24H2. I also just downloaded the Intel® Arc™ & Iris® Xe Graphics which the support store is telling me is up to date.

    I've updated all I can but am still getting this every time I try to launch the game. Is there a way to fix this?

    40+ people found this answer helpful.
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  2. Anonymous
    2024-12-22T01:52:24+00:00

    Okay, I hope that update is successful.

    Can I have help with mine as well. It's doing the same thing but I have windows 11.

    20+ people found this answer helpful.
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  3. Anonymous
    2024-12-23T02:33:23+00:00

    Ahmad hi

    10+ people found this answer helpful.
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  4. Anonymous
    2024-12-23T05:25:44+00:00

    DUDE!! i found a fix for intel gpu. the new driver is our problem go back to verion 6352 instead of 53. run a clean install when you install it and boom fixeddd

    10+ people found this answer helpful.
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  5. DaveM121 867.2K Reputation points Independent Advisor
    2024-12-20T15:51:53+00:00

    Hi, I am Dave, I will help you with this.

    Your graphics card does support DirectX 12, but your Windows version seems to be very much out of date, that is the most likely cause of the problem.

    Click your Start Button, then just type winver and press Enter, please provide a screenshot of the resulting dialog box.

    8 people found this answer helpful.
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