Hello, benjamin aberra
Welcome to the Microsoft Community.
Hello, thank you for your feedback here on your issue with a sudden high latency (ping) issue when you connect to a wired network via a Wi-Fi extender.
I will provide you with some steps to troubleshoot this issue on the network side:
- Check the performance of the Wi-Fi extender
Interference: The Wi-Fi extender may be interfered by other devices (e.g. microwave oven, cordless phone, etc.) or other Wi-Fi networks in the vicinity, resulting in an unstable connection, especially when gaming.
Location: Make sure the Wi-Fi extender is in the right place - ideally, it should be halfway between the router and your computer to maintain a strong and stable signal. If it's placed too far away, the extender may lose packets, resulting in increased latency.
Firmware Update: Make sure your Wi-Fi extender's firmware is up to date. Manufacturers often release updates to improve performance or fix malfunctions.
- Check Router Settings
Bandwidth Overload: Make sure there are no other devices in your home that are using a lot of bandwidth (e.g., playing videos online, downloading large files, etc.), which can affect your network speed.
QoS (Quality of Service): If your router supports QoS, try turning it on and prioritizing your gaming traffic to make sure your connection is getting enough bandwidth.
Ethernet port issues: Even if you're connected via a wired connection, try switching to a different port on your router or a different Ethernet cable to troubleshoot physical connection issues.
- Run a Ping Test
You can troubleshoot the problem by running a ping test:
Open a command prompt (Windows: press Win + R, type cmd and enter).
Type ping google.com and press Enter to check if your internet connection is working.
Type ping 8.8.8.8 (Google's DNS server) to see if the same latency issue occurs. This will help determine if it's a local network issue or an external network issue.
If both tests show high latency, then the problem may be on the local network or on the ISP (Internet Service Provider) side.
If only Google's DNS is experiencing high latency, it may be an external routing issue (ISP related).
- Update network drivers
Sometimes, outdated or corrupt network drivers can cause latency and unstable connections. Check if your network adapter driver is up-to-date:
Open Device Manager (press Win + X and select Device Manager).
Under Network Adapters, right-click on your Ethernet adapter and select Update Driver.
- Perform a network environment reset.
A reset the network
- Search CMD, open and find the command prompt (, to administrator) mode run
- In the command box that pops up, enter the following commands in order (after each line has finished running, enter the next one)
ipconfig /release
ipconfig /renew
ipconfig /flushdns
ipconfig /registerdns
netsh int ip reset
netsh winsock reset
netsh winhttp reset proxy
- Restart the computer to see if the problem can be solved.
B.Reset network settings
Tap windows+R, type inetcpl.cpl, open Internet Options, click Advanced, and check “Use SSL 3.0” and “Use TLS 1.0”, “Use TLS 1.1”, ‘Use TLS 1.2’, reboot the computer after the application to see if the problem can be solved.
C.Reset Proxy Server Settings
Click windows+R, type inetcpl.cpl, open Internet Options, click Connections, click LAN Settings, check whether the Proxy Server column is checked, if so, uncheck it and click OK, restart your computer after applying it to see if the problem can be solved.
D,Change DNS
- Click windows+R and type ncpa.cpl.
- Click on the name of the network you are now connected to, open the Network Status window, click Properties, and then double-click Internet Protocol version 4 (TCP/IPv4) in the Network Properties window.
- Manually set the DNS servers to “4.2.2.1” and “4.2.2.2” and restart the computer to see if the problem is solved.
You can try it out by referring to the steps above, and after that, give some feedback and I will further support you.
Best regards
Bobhe | Microsoft Community Support Specialist