Hi Miguel, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.
I understand the issue you have, there is nothing to worry I am here to help, this error is due to a miscalibrated graphics driver, Battle.net cache error, or a game file error, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?
To do this kindly follow the steps from this link:
https://www.yourwindowsguide.com/2017/12/how-to...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Then please upload it by following the steps from the link.
In addition, may I know the make and model of your graphics card as we might need to run a clean installation of the display driver?
Let me know how it goes and I hope that helps.
Bernard