Hi all, this is my first post here as I don't know what to do to fix this issue. On the Network & Internet section of the settings page it shows as "You aren't connected to any networks" , in Ethernet shows "No internet" and in Wi-Fi shows "No internet, secured" with my WiFi name in the brackets.

I am connected to WiFi and also have an ethernet cable plugged into my laptop. I am able to access all parts of internet, play games and anything. I have contacted my broadband supplier thinking it might be an issue with them, I received a brand new router and my issue still persists.

Anybody faced this issue before and has any fix for it? Please help, thank you!

I've addatched a screenshot here : https://imgur.com/a/XptkGdh

Hello! Try resetting your internet settings and performing a system repair.

1. Open Windows Settings (shortcut CTRL + I) > Go to "Network and Internet" > In "Status", click on the "Network Reset" option (marked in blue).
2. Click "Restore now" > Wait for your computer to restart.
3. When starting, type "'Command Prompt" in the Search Bar > Right-click on the app > Select '''Run as administrator''.
4. Now let's type the following commands.

ATTENTION: Type the entire command on the first line > Press ENTER > Wait for the command to complete > Execute the next command in the list.

netsh winsock reset

netsh int ip reset

netsh advfirewall reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

3. Restart your computer.

System Repair

1. Open Command Prompt again, and run the commands below:

DISM /Online /Cleanup-image /Restorehealth

sfc /scannow

chkdsk c: /f /x /r

• When the message "...Check next time the system is restarted? (Y/N)" appears, press the Y (Yes) key.

2. When finished, turn off your computer properly and turn it on again.

The problem still occurs with the new user as well

Thanks for your feedback!

Are you part of Microsoft Family Safety? If so, are you the host?

Try creating the user via CMD.

1. Press WINDOWS + X keys > Click on "Command Prompt (Admin)".
2. Enter the following commands.

ATTENTION: Type the entire command on the first line > Press ENTER > Wait for the command to complete > Execute the next command in the list.

• Replace ''USER" with the name of the user you want.

net user USER /add

net localgroup administrators USER /add

3. Press the shortcut CTRL + ALT + DEL (DELETE) > Select the ''Log out'' option > On the Login screen, choose the new user created.
4. See if the problem will occur with this new user.

Hi,

Thanks for the reply. The problem appeared when I moved to the flat I'm currently living in. It didn't appear after any update.

When I try to do the steps you said in your reply I get this error on the family panel

And on the other users panel this one

I remember when I first moved here that some 'online' features of windows were not available because of this connectivity issue and they thought I was offline.

Recently I also tried to download a game from a portal such as Epic Games and that portal also finds me offline.

Any thoughts?

Hello! I'm Manoel Barros!

This may just be a visual bug. When did the problem appear? Was it after a Windows update?

It is usually a user account problem. To confirm this, do this test: create a new user and see if everything is normal.

1. Access System Settings (CTRL + I) > Select ''Accounts'' > ''Family and other users'' > ''Add another person to this PC''.
2. On the Accounts Screen, choose the option ''I don't have this person's sign-in information'' > Then select ''Add a user without a Microsoft account''.
3. Click on the newly created user > Click on "Change account type" > In Account Type, change the option "Default User" to "Administrator" > Click on "OK".
4. Enter the username and password (optional, leave blank if you do not want to enter a password) > Click ''Next''.
5. Press the shortcut CTRL + ALT + DEL (DELETE) > Select the ''Log out'' option > On the Login screen, choose the new user created.
6. See if the problem will occur with this new user.

Please let me know if your issue was resolved after trying these troubleshootings! Don't forget to rate the topic so you can help other users with this issue.