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My laptop won't start unless plugged in, but can be unplugged after

Anonymous
2024-12-04T04:19:43+00:00

It started not working two days ago after working just fine before. It won't turn on without the corn being plugged up but can be unplugged after. If I plug it up after it will either A. Turn on automatically if I've pressed the power button, go into automatic repair screen loop (turning on, going to that screen and turning off.) of which the only way I can avoid it is pressing fn and f2, or B. Not turn on unless I press the power button but still go into a loop unless I press fn and f2. Then it's hard to get it to go past the troubleshooting screen to the login screen. Even after that the other keys don't work. I have tried pressing them but twice out of the several times I've tried, one or two keys have worked for a fraction of a second. I have gotten through all that into the computer maybe 3 times after trying hard to. I ran as many tests as I could, but all came back fine. I don't know what's causing this. My computer is a gateway ultraslim notebook.

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Solamillo Charity 20,260 Reputation points Independent Advisor
    2024-12-05T01:32:22+00:00

    Thank you for getting back to me. I would also suggest checking for corrupted system files. First, open Command Prompt as an administrator by right-clicking the Start button and selecting "Command Prompt (Admin)." In the Command Prompt window, type sfc /scannow and press Enter. Wait for the scan to complete; this process might take some time, and the tool will automatically attempt to fix any detected issues. Once the scan is finished, restart your computer.

    Next, open Command Prompt as an administrator again. In the Command Prompt window, type DISM /Online /Cleanup-Image /RestoreHealth and press Enter. Wait for the process to complete, as it might also take some time to repair the Windows image. Once the DISM process is complete, restart your computer.

    Then, we can check if there are services that's conflicting with your drivers by doing a clean boot.

    Press Windows + R, type msconfig, and press Enter.

    In the System Configuration window, go to the Services tab.

    Check Hide all Microsoft services, then click Disable all.

    Go to the Startup tab and click Open Task Manager.

    In Task Manager, disable all startup items.

    Close Task Manager, then click OK in System Configuration.

    Restart your computer.

    Please let me know if this works for you. I'll do my best to respond as soon as possible.

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  2. Anonymous
    2024-12-05T00:53:45+00:00

    Hello, and thank you for that I am charging it now. I got back into it again today, keyboard still won't work and power button still won't start it unless it plugged up first. But I did do a battery report and it's fine, working as expected. I also researched what would warrant a battery be recalibrated and from what I see my computer doesn't seem to fit the bill. Although it seems a bit laggy now, which is odd. Although I am going to try what you said before, are there any other things you can recommend I do while I'm logged in? And will recalibrating it help my keyboard work again?

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  3. Solamillo Charity 20,260 Reputation points Independent Advisor
    2024-12-04T06:13:03+00:00

    Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!

    I'm really sorry about that. Please try recalibrating the battery.

    Charge the battery to 100%. Keep the laptop plugged in until the battery is fully charged.

    Disconnect the charger and use the laptop on battery power. Avoid plugging it back in. Use the laptop normally, running programs or watching videos, to drain the battery.

    Disconnect any external devices such as USB drives, external keyboards, or mice.

    Let the battery drain completely. Keep using the laptop until it powers off automatically because the battery is empty.

    Press and hold the power button for 30-60 seconds to discharge any residual power from the motherboard.

    Leave the laptop off for about 5-10 minutes. This ensures the battery is completely drained and no residual power remains.

    Plug in the charger and fully charge the battery again. Do not turn the laptop on during this charging process. Allow it to charge until the battery indicator shows 100%.

    Kind Regards,

    Charity

    Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.

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