iphone videos transfered to W10/11 no longer have thumbnail images nor video properties.

Same thing here! Things worked fine until iOS 18.1.1 After upgrading to iOS 18.2 any new videos taken with my Iphone 15 Pro Max do not show thumbnails and metadata in Windows 10.

This is how you can solve the problem:

1. Download the free "exiftool" for Windows from exiftool.org
2. Copy the videos in the same directory as exiftool.exe
3. Type this in the command line

exiftool -m -P -overwrite_original -Keys:FullFrameRatePlaybackIntent= *.MOV

or

save the above command with a text editor as convert.bat and click on convert.bat

This will process all the videos so you can see the metadata and thumbnails in Windows 10.

Same thing here! Things worked fine until iOS 18.1.1 After upgrading to iOS 18.2 any new videos taken with my Iphone 15 Pro Max do not show thumbnails and metadata in Windows 10. This is how you can solve the problem:

1. Download the free "exiftool" for Windows
2. Copy the videos in the same directory as exiftool.exe
3. Type this in the command line

exiftool -m -P -overwrite_original -Keys:FullFrameRatePlaybackIntent= *.MOV

or

save the above command with a text editor as convert.bat and click on convert.bat

This will process all the videos so you can see the metadata and thumbnails in Windows 10.

Thank you for this suggestion - worked, but only after some additional tweaks.

1.  I found I had to insert “.\” in front of exiftool at the start of the command:   .\exiftool…

2.  I first had to change the PowerShell path to the location where exiftool was stored.

3.  I didn’t want to move all my problem videos into the exiftool folder, so I added a path to the video file name folder:  d:\pictures\2025'iphone pictures'\202502__\*.MOV

4.  Note that if the path names include a space, you need to include single quotes around the folder name.

5.  Final command line syntax:  PS C:\Users\charl\downloads\exiftool\exiftool-13.19_64\exiftool-13.19_64> .\exiftool -m -P -overwrite_original -Keys:FullFrameRatePlaybackIntent= d:\pictures\2025'iphone pictures'\202502__\*.MOV

 I don’t normally use PowerShell or Command prompt, so my years of using DOS 30 years ago came in handy to figure out the proper syntax to use.  It is very picky.  It cryptically prompts you with your error, but does not tell you how to correct it.

Using the above I was able to convert about 200 files in 6 directories in about 10 minutes.  Very handy!

Now, if we could just get Microsoft to make an update to do this automatically.

Dear Live Email Contacts Issue,

Thank you for reaching out with your concern about iPhone videos losing their thumbnails and properties upon transfer to Windows 10/11 systems.

This issue is particularly noticeable since late September and early October with .mov files.

Let’s go through a series of troubleshooting steps to resolve this issue.

Step 1: Verify File Transfer Methods

• Connect your iPhone to your computer using a USB cable.
• Open File Explorer and navigate to This PC > Your iPhone > Internal Storage > DCIM.
• Copy the videos directly from the iPhone to your computer instead of relying on automated transfer software.

Step 2: Enable Thumbnails and Video Properties in Windows

• Open File Explorer.
• Click on the View tab and select Options > Change folder and search options.
• Go to the View tab.
• Ensure that the Always show icons, never thumbnails option is unchecked.
• Click Apply and OK.
• Right-click on a .mov file and select Properties.
• Go to the Details tab and see if the video properties are visible.

Step 3: Use Third-Party Software to Restore Metadata

1. K-Lite Codec Pack can help in restoring video thumbnails and properties.
2. Download and install the K-Lite Codec Pack from K-Lite Codec Pack. Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology.

If after following these steps the problem persists, please provide more details or screenshots, and I’ll be happy to assist you further.

Best Regards,

Martin | Microsoft Community Support Specialist