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Assistance Required for Device and Mouse Issues on Windows

Anonymous
2024-12-22T16:25:19+00:00

Subject: Assistance Required for Device and Mouse Issues on Windows

Dear Support Team,

I **** experiencing an issue on my Windows system. Here are the details of the problem:

  1. When I open my browser (e.g., Google Chrome) and leave it idle for a while, the browser becomes unresponsive. I cannot interact with it, and it freezes.
  2. After this, if I try to open other applications (e.g., Device Manager), I can only navigate using the keyboard. The mouse pointer moves, but I cannot click on anything. The mouse appears functional, but it doesn't respond when I click.
  3. Upon inspecting the Device Manager, I found two devices under "Other Devices" with yellow warning icons:
    AAP Server
  4. UARPS

I suspect these devices might be related to the issue. I attempted to update the drivers, but I couldn’t find a solution.

Could you please assist me in resolving this issue? Let me know if you need any additional details about my system or hardware.

Thank you for your support.

***Moved From Turkey***

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-12-23T09:22:24+00:00

    Dear moawiah Alturman!

    Welcome to the Microsoft Community!

    Thank you for describing the problem you encountered in detail. Based on your description, I have the following suggestions:

    1. About AAP Server device:

    This device is usually related to the connected Apple chip Bluetooth device. This happens when the device is offline. If you reconnect the relevant Apple device (such as iPhone, iPad or AirPods), this problem should be solved automatically. This does not require additional drivers.

    2. Check Windows optional updates:

    Open Windows Settings > Windows Update > Advanced Options > Optional Updates to see if there are driver updates for your device.

    3. Use third-party driver management software:

    Consider using a reliable third-party driver update tool to reinstall drivers for all devices. This may solve some potential driver problems.

    4. System file check:

    The freezing problem you are experiencing may be caused by corrupted Windows system files.

    Search for "CMD" in the search box on the taskbar and choose to run the command prompt as an administrator: 

    Dism /Online /Cleanup-Image /ScanHealth

    This command will scan all system files and compare them with the official system files to scan for inconsistencies in the computer. 

    Dism /Online /Cleanup-Image /CheckHealth

    This command must be used after the previous command is executed and system files are found to be damaged. 

    DISM /Online /Cleanup-image /RestoreHealth

    This command restores those different system files to the official system source files.

    Regardless of whether the first three commands are available, restart after completion and type the following command: 

    sfc /SCANNOW

    5. Create a new user account:

    Create a new Windows user account and test whether the freezing problem still occurs in the new account. This can help determine whether the problem is related to your current user configuration.

    To do so, right-click Start->Terminal/PowerShell/Command prompt (Admin), and enter the following commands:

    net user user1 pass1 /add

net localgroup administrators user1 /add

    (Substitute "user1" and "pass1" with the username and password of the new user.)

    After creating the user, reboot the computer, select the new user, and log in. See whether the issue persists.

    6. Check third-party software:

    In the new user account, check for third-party software that may affect Windows system processes or services. Some security software, system optimization tools, or background programs may cause similar problems.

    You can try performing a clean boot first to rule out the influence of third-party software, and see whether the issue persists.

    To do so, right-click Start->Task manager. Go to the "Startup" tab, and disable all startup items. Then, press Windows+R and enter "msconfig". Go to the "Services" tab, select "Hide all Microsoft services", and then select "Disable all". Select Apply and reboot. See whether the issue persists.

    Please refer to this support article for details, and how to pinpoint the application causing the issue.

    How to perform a clean boot in Windows - Microsoft Support

    Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs.

    It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.

    These steps of "clean boot" might look complicated at first glance; however to avoid any trouble for you, please follow them in order and step-by-step, so that it will help you get back on track.

    7. Hardware check:

    If none of the above methods can solve the problem, you may need to consider hardware problems. Check the health of your hard drive, run memory diagnostics, and make sure all hardware connections are normal.

    8. Clean temporary files and registry:

    It may be helpful to clean temporary files and registry entries using a reliable system cleaning tool (such as CCleaner).

    If the problem persists after trying these methods, you may want to consider reinstalling Windows or seeking professional technical support. You can also contact your computer's manufacturer for further assistance.

    I hope these suggestions will help you solve the problem. If you have any questions or need further explanation, please feel free to let me know.

    Merry Christmas in advance~

    Best regards,

    Yang.Z - MSFT | Microsoft Community Support Specialist

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