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How do I fix this "Application error: a server-side exception has occurred (see the server logs for more information). Digest: 2338526916"

Anonymous
2024-12-15T02:56:04+00:00

I'm not very tech savvy, as you can see, I've tried to look it up myself from my other tabs in this screenshot. please any ideas on how to fix this? any help would be greatly appreciated!

Thank you,

Chris

Edit: I realize now that the full screen screenshot does not include my other tabs lol, still any help would be appreciated!

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-12-16T06:18:18+00:00

    Hi Chris Vicos,   Welcome to Microsoft Community. We're sorry to hear that your device encountered issues related to app installation.

    We understand the frustration of not being able to load an app, which interrupts the continuity of your device experience.

    This error message usually indicates that something went wrong on the server side while processing your request.

    In many similar cases, it may be related to the code framework used to build the application, such as the next.js framework.

    Given that you mentioned that you are not tech-savvy, the issue you are experiencing may be related to certain applications/browser extensions that may have the ability to execute JavaScript scripts but fail to load due to certain security policies.

    When a problem occurs with a device, restoring the device to a relatively early state to minimize the impact of potential software environment changes is always the preferred option.

    To open System Restore, Use the keyboard shortcut Windows +R, type rstrui.exe and press Enter.

    • In the Restore system files and settings box, select Next
    • Select the restore point that you want to use in the list of results. If you don’t see the restore point that you want to use, select the Show more restore points check box to see more restore points.
    • Optionally, select Scan for affected programs.
    • Once you find the proper restore point, select Next > Finish.
    • After the restore point is applied, Windows restarts automatically.

    To uninstall an update,

    • In the Settings app on your Windows device, select Windows Update> Update history> Uninstall updates.
    • On the list that appears, select update you want to remove, and then select Uninstall.
    • **Note:**Some updates cannot be uninstalled.

    If the problem you are currently experiencing is in the application, you can try to configure a relatively clean device environment.

    Safe mode loads restricted drivers and services. It can generally be used to minimize unnecessary software-level distractions. 

    • When you restart your PC, press and hold the Shiftkey while you select Power> Restart.
    • The device will boot into Windows Recovery Environment.
    • Once in Windows RE, select Troubleshoot> Advanced options> Startup Settings> Restart.
    • Select Restart, once the device reboots, in the Startup Settings screen pick one of the available options, or press Enter to boot Windows normally. 

    If the problem you are currently experiencing is specific to the browser scenario, you can try to configure a relatively clean browser environment.

    For example, you can assign a brand-new browser profile and make sure you disable/uninstall all browser extensions.

    • Access edge://settings/profiles.
    • Select Add profile.
    • Access edge://extensions/.
    • Disable or remove extensions.

    If I misunderstand your situation, feel free to correct me and share the information.Best Regards,Kyo.Y - MSFT | Microsoft Community Technical Support

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