External USB mouse not working on windows 11 laptop

Hello,

I have tried using different USBs like pendrives and mobile cables it all works fine but when i connect mouse to my laptop it just wont work..yes i have tried clean boot also to see if i've got laptop driver problem , but in clean boot also my mouse did not work. Clean boot , safe mode that all i've tried ,even my bluetooth mouse is not working when i connect it to my laptop . even that registry editor thing you had told me to do it did not work. please suggest any other options

Hello,

I have tried using different USBs like pendrives and mobile cables it all works fine but when i connect mouse to my laptop it just wont work..yes i have tried clean boot also to see if i've got laptop driver problem , but in clean boot also my mouse did not work. Clean boot , safe mode that all i've tried ,even my bluetooth mouse is not working when i connect it to my laptop . even that registry editor thing you had told me to do it did not work. please suggest any other options

I have the same problem with Belkin 3-button. Works always on old Dell via USB-A. Fails within an hour or so after inserted/re-inserted on new Dell using USB-A to USB-C adapter.

Hi Ravi Nelwade.

Thanks for your reply.

I understand that you did not find a counterpart in the registry.

So did you try the clean boot and safe mode I mentioned earlier?

Please let me know the results.

In the meantime, please try other USB devices besides Pendrive.

To determine if this problem is specific to your mouse, then you can also try using a mouse with another connection, such as using a Bluetooth mouse.

Then let me know the results of this test.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

Thank You. .but there is no mouse folder available in registry editor.

Also my system information is mentioned below

OS Name Microsoft Windows 11 Home Single Language

Version 10.0.26100 Build 26100

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name RAVI-RTX3050

System Manufacturer LENOVO

System Model 82K1

System Type x64-based PC

System SKU LENOVO_MT_82K1_BU_idea_FM_IdeaPad Gaming 3 15IHU6

Processor 11th Gen Intel(R) Core(TM) i5-11300H @ 3.10GHz, 3110 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date LENOVO H4CN37WW(V2.06), 18-06-2024

SMBIOS Version 3.3

Embedded Controller Version 2.37

BIOS Mode UEFI

BaseBoard Manufacturer LENOVO

BaseBoard Product LNVNB161216

BaseBoard Version SDK0T76486 WIN

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.26100.1"

User Name RAVI-RTX3050\Ravi

Time Zone India Standard Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.79 GB

Available Physical Memory 1.16 GB

Total Virtual Memory 22.3 GB

Available Virtual Memory 3.27 GB

Page File Space 14.5 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualization-based security Not enabled

App Control for Business policy Enforced

App Control for Business user mode policy Off

Automatic Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Hi Ravi Nelwade.

Welcome to Microsoft Community.

In your description, your computer's external USB mouse is not working.

I noticed that you tried connecting the mouse to another computer and tried the method of connecting the other mouse to the computer and installing the driver, thank you for your efforts to resolve this issue, I do understand the frustration and inconvenience of just having the mouse not working on your computer at this time.

We are also a little puzzled by the situation you describe, the problem could be related to a driver error, or a third party software conflict, but there is an additional possibility that there is some error in the system's registry that is causing the problem.

There are a few things we can do to determine the problem.

To rule out third-party software conflicts, I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

Check to see if you can use an external USB mouse during clean boot.

In order to determine if it is driver related, you can refer to the following link to enter safe mode

Windows startup settings - Microsoft Support

See if you can use an external USB mouse in Safe Mode.

If none of the above steps allow you to use the external USB mouse, then the problem is most likely from the previously mentioned, possibly an error in the registry entry for the mouse.

You can try using a mouse with another connection, such as a Bluetooth mouse, to see if there is a problem with the other connection.

At the same time, you can refer to the following steps, in the registry to do some checks

1 Search for “Registry Editor” in the taskbar, right-click it, and select Open as Administrator.

2 Navigate to the following path

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Mouse

Check if the value of Start in Mouse is 4.

Then navigate to the following path

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

See if there are some policies that disable input devices or mice.

Also, please let me know your system details, you can search “System information” in the taskbar.

Please try the above methods and let me know the result, I will provide you further help according to your result.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist