Old HP Drivers issues with windows 10 64bit

Question

Old HP Drivers issues with windows 10 64bit

Anonymous

Hello Guys,

I've an old HP laptop (hp pavilion 11-n002ex x360).

I installed a fresh copy of windows 10 64bit, after installing it, I got two issues with its drivers.

-First issue, the laptop has a touch screen, it is not working, it doesn't even show the “HID-compliant touch screen” in the device manager.

-Second issue, Bluetooth issue, it shows a yellow mark on the driver and windows says it is installed correctly, however it is not and whenever I try to go to "Bluetooth & other devices" I cannot find on/off button, whenever I try to add a bluetooth device it says "Couldn't connect".

I tried the following workarounds:

-Installed latest windows updates, nothing solved

-Installed a third party apps like driverpack solution and other third party apps, nothing solved

-Ran the windows troubleshooter, nothing solved

-Installed HP drivers app, it says everything is installed correctly, nothing solved too.

-Installed Intel drivers app, it says the same, and nothing solved

-Contacted HP they said that the drivers are installed correctly and nothing to do from their side.

-Tried to install drivers from microsoft catalog site for the mentioned drivers, nothing solved.

I thought that the issue is in the hardware itself, so I tried to install Ubuntu OS and all the drivers worked fine.

It seems that the issue is in the windows 10 64bit OS itself, I tried also 32bit, and unfortunately it didn't solve the issues too.

Hope you guys could help fixing these issues.

Regards,

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Answer 1

Hi, Pata11

Welcome to Microsoft Community.

We understand that you are experiencing issues with your touchpad and Bluetooth not working after downloading a new copy of Windows 10 64-bit. Through my inquiry, I found that the release date of your computer is in 2014 and the original system is Windows 8.1. By the condition of your device and your description, it seems that your computer may not be compatible with the latest version of Windows 10, which causes some drivers not to work properly.What is your current system version? You can press Windows+R, type winver and send us a screenshot of your system version.At this moment we suggest you can try to install the old version of Windows 10, we suggest you to backup all your personal files, after completing the backup, visit the link below in the method provided by Volunteer Host Ramesh to download the old version of Windows 10, please choose the earliest possible Windows 10 ISO:Download iso of windows 11 that is older than the newest update (a - Microsoft CommunityAfter you have downloaded the ISO file, go to the folder where you downloaded it, right-click on the downloaded image file and select Open in windows explorer.Open the sources folder, find and run the setup program, and then you can start reinstalling your system.After that, please follow the prompts to operate, after the reinstallation will let you reset the system, setup can be used normally after completion.*Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.*If you still can't solve the problem after downloading the old version of Windows, it means that your computer may not be compatible with Windows 10, please try to initialize your computer to the original system, or you may need to search for the initial release version of Windows 10 by yourself.

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

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Old HP Drivers issues with windows 10 64bit

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