Dear Athalla Abi,
Thank you for reaching out to the Microsoft Community.
I understand that you are experiencing issues with Riot Vanguard, the anti-cheat software used by Riot Games, and you need to resolve these issues urgently.
Let’s work through some steps to troubleshoot and fix the problem.
Step 1: Repair the Riot Vanguard Installation
Open the Riot Client.
Click on the profile icon in the top right corner.
Select Settings.
Under the General settings, find the option to Repair Client and initiate the repair process.
Step 2: Run Riot Vanguard as Administrator
Navigate to the Riot Vanguard installation directory (by default: C:\Program Files\Riot Vanguard).
Right-click on vanguard.exe or vgtray.exe (if available) and select Run as administrator.
If running it as an administrator resolved the issue, you might need to set this as a default behavior.
Step 3: Uninstall and Reinstall Riot Vanguard
Open Command Prompt as Administrator (Win + X > Command Prompt (Admin)).
Use the following command to uninstall Riot Vanguard:
sc delete vgc
sc delete vgk
Navigate to the Riot Vanguard installation directory and manually delete the folder if it still exists.
Reboot your computer.
Launch the Riot Client.
The client should prompt you to reinstall Riot Vanguard.
Follow the on-screen instructions to reinstall Riot Vanguard.
Step 4: Using System File Checker and DISM
Search for CMD in the start menu, find 'Command Prompt' and select 'Run as administrator'.
Enter the following commands one at a time, making sure to run the next command after the previous one has completed.
DISM /Online /Cleanup-Image /RestoreHealth
SFC /Scannow
After the scan is complete, you can check the scan information to see if any problems were detected and fixed.
By following these steps, you should be able to resolve issues related to Riot Vanguard and get it functioning properly on your system.
If the problem persists despite attempting these solutions, it may be a deeper issue requiring additional support from Riot Games. Since you've already submitted a ticket, continue to monitor for responses. Provide detailed logs and screenshots in your ticket to expedite the troubleshooting process.
Best Regards,
Martin | Microsoft Community Support Specialist