![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi SemSem, Welcome to Microsoft Community. We're sorry to hear that you're experiencing issues with your device not being able to open the ADM software.
We understand your frustration. It prevents you from further managing your hardware resources.
Just some things to share with you before dealing with the problem together.
We (members of the Answers community) are not developers or direct maintainers of any service or product, we are just regular support staff.
We try to provide support based on our limited experience and available information, and limited test equipment.
AMD Radeon Software, also known as Adrenalin, is a suite of drivers and utilities designed to manage and optimize your AMD graphics card (GPU). It serves as a control center, allowing you to customize settings, monitor performance, and even record gameplay.
Driver versions/application versions, compatibility conflicts, and corrupted user profiles may be related to this issue.
Safe Mode starts Windows with a minimal set of drivers and services, making it easier to identify problems caused by third-party software or settings changes.
- When you restart your PC, press and hold the Shiftkey while you select Power> Restart.
- The device will boot into Windows Recovery Environment.
- Once in Windows RE, select Troubleshoot> Advanced options> Startup Settings> Restart.
- Select Restart, once the device reboots, in the Startup Settings screen pick one of the available options, or press Enter to boot Windows normally.
A local account provides an independent user environment on your device. Observing under a different user profile helps to understand if the problem is specific to a corrupted user profile. Using Command Prompt ensures you can bypass user interface issues. To create a new local account via Command Prompt:
- Press Win or Win + S, type Command Prompt, right-click it, and choose Run as administrator.
- Or type Win + R, enter "explorer.exe". Then go to the "C:\Windows\System32" directory, find and run "cmd.exe"
- Execute the command to create a new account, replace <Username> with the desired username, and <Password> with the desired password.
net user "<Username>" "<Password>" /add - Execute the command to promote the account to admin level, replace <Username> with the desired username.
net localgroup Administrators "<Username>" /add
If you wish, If you wish, you can try to perform a "clean uninstall process" of the driver and test an earlier versionto check if the problem persists with an "older version" or "older combination".
| Disclaimer : Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. |
|---|
- Content in this link described a tool provided by AMD to clean graphics drivers. AMD Cleanup Utility
- You can check the "Release Date" and select a driver that was released on a different date. 6th Gen AMD PRO A10-8750B APU Previous Drivers
If I misunderstand your situation, feel free to correct me and share the information.Best Regards,Kyo.Y - MSFT | Microsoft Community Technical Support