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My laptop shutdown unexpectly and I found information through event viewer

Anonymous
2024-12-25T22:19:14+00:00

HI my laptop just unexpectly shutdown just a few minutes ago. So I went into the event veiwer and went into system and went to information and in the information I found an error that might shutdown my laptop unexpectly. I just recently upgraded to new equipment through xplorenet. Can this cause this issue. I have also upgraded my bios witch is December 16, 2024. Can this also cause this error or issue as well. Here is the information as an attachment.Log Name: System

Source: nhi

Date: 2024-12-25 2:48:45 PM

Event ID: 9007

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Description:

The driver entered RTD3.

All the connected devices will be removed from driver's internal state, so it is expected that DeviceDisconnected events will happen.

Event Xml:

9007

0

4

0

0

0x80000000000000

78602

System

0000000001000000000000002F230440000000000000000000000000000000000000000000000000

What I want to now what does this mean in plain english. I have nothing connected to my laptop at this time. So why would this error message come up. I do not play with the registry at all.

Thanks for any help would be appreciated.

I have not had this happen ever on my laptop

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-12-26T21:06:04+00:00

    HI so if I understand correctly I have to download the home version of Windows 11 24h24 and reinstall it over windows 11 24h2. Is this correct?

    Thanks

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  2. VARADHARAJAN K 9,686 Reputation points Volunteer Moderator
    2024-12-26T12:04:39+00:00

    Which equipment did you connect to laptop

    Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    You must reinstall the latest Windows 11 24H2 on existingwindows,.

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  3. Anonymous
    2024-12-26T09:12:14+00:00

    System logs December 25, 2024 1.evtx

    Here are the system logs for December 25, 2024.

    I could not find the minidump files at all.

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  5. Lester Bernard Reyes 80,370 Reputation points Independent Advisor
    2024-12-26T01:06:50+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location, such as a desktop or Document.

    Then please upload it to Cloud storage, such as OneDrive or any cloud storage you are using, and share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Note: If you cannot see Minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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