Hi Mesadd ,
I'm Christine, I'll be happy to assist you. Looks like you're experiencing Windows update issue. No worries, I'll do my best to help you.
Please follow the steps below:
- Windows Update Troubleshooter
Please Click Start menu and type Troubleshoot
Hit Other troubleshooters
And select Windows Update
Finally, Run the troubleshooter
- Reset Windows update services:
Please click start menu and type cmd, right click on it and choose run with admin
Kindly copy and paste the command lines below and hit enter:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Please try to restart again.
Please let me know the result. I'll be happy to assist you all the way until it's resolved.
Thank you,
Christine L
Independent Advisor