Share via

WINDOWS11 24H2 UPDATE DOESN'T RECOGNIZE SAFENET TOKEN

Anonymous
2024-10-30T09:36:51+00:00

WE HAVE PROBLEM THAT AFTER THE NEW UPDATE THE SAFENET TOKEN IS NOT RECOGNIZED BY THE COMPUTER

ONLY

https://cpl.thalesgroup.com/access-management/authenticators/pki-usb-authentication/etoken-5110-usb-token

ARE YOU AWARE OF THIS ISSUE? A LOT OF MY CUSTOMERS HAVE THIS PROBLEM ISSUE AFTER THIS BUILD UPDATE.......CURRENTLY WE HAVE TO ROLL BACK TO THE PREVIOUS BUILD IN ORDER TO MAKE IT WORK.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-07T16:28:14+00:00

    Hi,

    I had the same Problem. Token worked for a long time, after some updates it stopped working.

    Installing and uninstalling different version of the safenet client did not work.

    I solved it by going the the Devicemanager in Windows

    Windows detected the token as "USB-Token" in the devicemanager.

    I clicked on "Change Driver" and Selected "Microsoft Usbccid smarcard reader (WUDF)"

    With This Driver, the token worked fine again.

    My token was an "eToken 5110 CC (940)" also named "Token JC"

    I hope this helps someone

    Carsten Jendro

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2025-02-09T07:43:46+00:00

    Mine reported as "Ezio Generic" Smart card reader.

    Your workaround worked for me also.

    Thank you!

    0 comments
  3. Anonymous
    2024-12-11T20:21:14+00:00

    Thank you !

    0 comments
  4. Anonymous
    2024-11-15T14:13:18+00:00

    I have a client that is having the same issue since upgrading to Windows 11. This was not a problem with Windows 10. My client has spoken to SafeNet over and over again to no avail and every fix they have tried will not speed up the PC's accessing SafeNet. It sounds like MS and SafeNet need to talk and figure this out since neither, independently has any answers.

    0 comments
  5. Anonymous
    2024-10-30T11:12:13+00:00

    Hi eran,

    I'm Sumit, here to answer your query at the Microsoft Community.

    Apologies for any inconvenience you are experiencing. We are happy to help you.

    I checked with SafeNet and there doesn't appear to be a known issue. By any chance can you raise a case at their support? They know better about their software. I am afraid we are just volunteers here trying to help.

    https://supportportal.thalesgroup.com/csm?id=cs...

    I look forward to your response and am eager to collaborate until we find a solution.

    Disclaimer:

    The link included is a non-Microsoft website that would provide accurate and safe information. Watch out for ads on the site that are frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they sometimes do more harm than good.

    0 comments